Went there to get fried banana balls for my son who really wanted to try them. Went there before they opened and waited. 11am and the wait continued for 7 mins at least. In the food service industry and retail you greet customers! 3 people there, they looked my way several times and not once did anyone say one word! I thought that was extremely rude, and didn't seem like a place that valued their customer or the customer's time. If they were running behind opening up or had an online order first thing, all they had to do was say welcome, we're sorry but we're still getting ready to open...We're doing a online order. We'll be with you shortly. Nobody was there before me. Had to tell my son I couldn't get the banana balls for him to try. He was disappointed. He had been looking forward to them for several days. Definitely will not be back. You can't use basic manners and respect with the public and customers, I'll gladly spend my money elsewhere. I planned on getting 4 which isn't alot of money, but definitely there's a principle involved as well as an opportunity for a repeat customer for the banana balls and other things that sounded great. Your loss Aloha Plates. If anyone else experienced or experiences this I would definitely suggest they leave a...
   Read moreI have been a customer for the last 15 years and I am very disappointed with my last visit here. They no longer make spam musubi fresh anymore. They have a warmer with pre-made ones and I haven't had an issue before with the quality before but this time it was dry and did not taste very good. It was also the first time they said they didn't have the spicy chicken teriyaki. Not sure if he meant that they were no longer having that on the menu or not. Management was recently changed again and the quality is just not there anymore. Prices have increased which is to be expected but the entrée no longer comes with a side. You now have to pay extra for the side that used to come with your meal. I don't see myself coming here anymore which is a bit unfortunate since I've loved their mac salad and spicy chicken but it's just not worth it to me anymore. They also forgot to give me my mac salad and I didn't notice until I was already driving home. My fault for not checking the bag but all in all, a very disappointing and frustrating experience for myself. Two stars since I did like the teriyaki even though it wasn't what...
   Read moreWe wanted something quick to eat so we ordered the musubiâs and Iâm sorry to say but the spam was borderline beef jerky because it was way overcooked and definitely not edible and for the price they charge you would expect better. I grew up eating spam In Hawaiâi and the spam tasted as if it was cooked the day before and refrigerated because when you do that the edges turn really hard .
We also got the âLil Smokiesl meal and it was just another disappointment. Again, they were way overcooked and tough and was not worth the price.
There was no âAlohaâ in our food because the fact they let overcooked food leave their restaurant and be delivered to a customer just shows they do not care. As a local of Oâahu Iâve never had such poor quality food come from a Hawaiian joint, this is far from âbroke da moufâ.
I wouldnât recommend this place, thereâs another Hawaiian joint on other side of town where the food quality is much better and actually...
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