Castello Pizza & Pasta — Restaurant in Seattle

I used to LOVE this pizza, but something has changed. I counted on the Slice app & I’ve ordered delivery from here 15 times in the last year, but never again. I live about a half mile from the location. I don’t own a car so I usually get delivery. The last 2 times it has taken about an hour to receive a cold pizza. The last 2 times I’ve ordered I’ve had to call and the lady who answers in the evening is flat rude. Today she told me that they called me 3 times and I never answered so they didn’t deliver... I told her that was not true and I’ve been home all evening with my phone handy. She then told me that they would bring the pizza right now and she immediately hung up the phone. About 5 min later I get a text message from someone saying that my pizza is here. I text back a picture of the road in front of my house with a message, “no you’re not”. I get a text back saying that he is in the alley behind my house! I text back, why are you in the alley the back gate is always locked.

The pizza was ice cold and tasted terrible. I always ask for extra sauce on the pizza and for it to be baked extra long... again, they used to make the pizza perfectly & exactly how I like which explains the past 15 orders. The last few times they just disregard the requests, the pizza is cold, shows up very late and when you inquire you’re just a problem that some lady has to deal with.

I hope they figure things out because it really used to be good. Maybe I’ll try again in a...

There was a lot of praise coming from a family member about how good the pizza was, so my expectations were pretty high.

We orderes a margherita pizza and a meat lovers pizza. To be honest, I wasn't exactly sure what to expect, but if I'm being real here, the pizza was just alright. It wasn't anything special or mind boggling, it was just... alright. The pizza crust and dough on the other hand was pretty good though! I loved the pillowy texture and softness of the crust. The crust of a pizza could also be a make-or-break for a pizza, and even though the crust was pretty good, it couldn't really make up for the whole pizza itself. I just feel like the pizza was bland, and the sauce was pretty sweet, which isn't a big deal for me but it just wasn't it for me.

We did also get a really nice salad though. There was a perfect amount of dressing on the salad, plus it was very flavorful. I forgot what salad it was but the whole time I was eating it I was thinking, "Man, some capers on this salad would make it even better!" Anyways, it was a solid and very refreshing salad.

Overall, for me, it didn't live up to the hype that was given to me. It was just alright. The only thing that was satisfied for me was my hunger, but my appetite for me and this...

Filthy dining area. Dried tomatoe sauce on place mats. Crumbs under placemats and dead flies on the windowsills. Tables sticky from old oil and filth. Lettuce and bread crumbs covered the carpet. Meanwhile the one wait person cannot be bothered to approach the table other than to take order and bring it out. Despite being the only customer, after waiting 5 minutes with empty drink glasses, I had to bring my glass to counter for a refill. After finishing my meal I waited 15 minutes for her to put down her phone and bring me the check. The lasagne was mediocre, the sauce was flavorfulThe meat was obviously pizza style Italian sausage. The overabundance of browned mozzarella was a valient effort at putting lipstick on a pig. The bread was stale and overpowered by the taste of rancid butter. The two delivery drivers were very busy running in and out, the wait person couldn't be bothered with her one dine-in customer. Seeing how filthy the front end is, I would never order take-out for fear of what surprises they are...