Mighty-O Donuts - Ballard — Restaurant in Seattle

I just wanted to share my experience that I had at the Ballard mighty o the other day. I walked in to pick up an order of donuts for my office I work at (as requested by my boss, she had placed and paid for the order over the phone.) As my coworker and I walked up to the counter and told the employees we had a pick up order under our doctors name. The manager Katie immediately snapped at us, with a lot of attitude, saying she didn’t have any orders until 7:30 and that it would at least take an hour to brew the coffee. I told her we were only getting donuts not coffee. As the male employee tried to say something she immediately put her hand in his face to stop him from talking and snapped back saying “what is your order number then?” We told her we didn’t have an order number just a name and she said “WHATS THE NAME!” We told her for a second time and again and she rudely responded “write it down” and shoved a note pad forward. As she went to the back my coworker and I immediately looked at each other and said “wow she must hate her job”. When she came back she said (again very rudely) “we don’t have anything for that name since 2017!, You don’t have an order number?!?!” We said we didn’t as our boss didn’t give us one. We asked if she could see if it’s under [company name] instead? She looked at us dead in the eye and repeated slowly like we were stupid and didn’t hear her “SHE. HASN'T. PLACED. AN. ORDER. SINCE. TWENTY. SEVEN. TEEN!” At this point I was so fed up with how she was talking to us, I looked at her back in her eyes and I said “I. get. that. Can you check under [company name]?” I then said “I don’t understand why you are being so rude” she said “You don’t have an order number or anything?!?” And I said “You are being completely unprofessional and rude right now! And it is absolutely uncalled for” She looked at me and laughed and turned around to go to the back. I was livid. I just didn’t understand how someone in the customer service industry could be so blatantly rude and be speaking to us like this. I’ve never felt so disrespected in my life. I have been in customer service for many many years and I wouldn’t ever have spoken anyone like this. When she came back out she said (a lot nicer this time) “we actually have an order for tomorrow but could put it together in 30min”. We had to get to work so we said someone would come back to get them. I am not expecting anyone to get fired over this but I would hope that this manager would be severely talked to about how she is speaking to customers and be told that this is completely unprofessional and unacceptable. My coworker and I are 25 and 24 so we do look young and I feel maybe this is why she was speaking to us in this manner. But I don’t care what age you are no one should ever be spoken to the way Katie spoke to us. I am glad I said something, I could see I caught her off guard like she’s done this before and no one has spoken back to her like I did. She needed to know that she can’t talk to people like that and get away with it.

I wanted to share this because it was the worst customer service experience I’ve ever had and I would hope it wouldn’t happen to anyone else no matter who they are or how...

This was our favorite doughnut shop...

I frequently stop in with my two little boys for a sweet treat or as a special reward for them. Unfortunately our last trip will mark the end of our patronage until their nonsensical "policies" are changed. 10/2 My 4 year old was denied use of the toilet because the restroom is "closed to the public". I pushed back that HEY GUYS... I'M NOT "THE PUBLIC", I'M A CUSTOMER. This was an emergency situation and could have been disastrous had he not been able to hold it until we reached home (loyal heights). Thankfully he did!

I called the following day and spoke to an assistant-manager who was apologetic, trying his best to make me understand that their "upper management" make these policies (for COVID safety) and wanted to offer me complimentary items to compensate the inconvenience. NO. That isn't the point! You're making your customers into the enemy. That's wrong!!

Here's a thought- What would you have done if he'd had an accident in your store because you wouldn't let him use the toilet? Answer- You'd be cleaning his urine off the floor instead of doing your usual cleaning of the restroom. 🤔

As a buisness owner working in Healthcare, I understand COVID concerns but also am very aware that properly sanitizing surfaces along with mask requirements will keep your buisness safe for EVERYONE. You can't treat your customers like that and expect they'll keep returning. We will have to find a new go-to as long as these kind of "policies" are in effect. Sorry boys, no...

🍩✨ Mighty-O Donuts: Seattle’s Sweetest Spot! ✨🍩

Seattle, have you ever tasted a donut so good it feels like a hug in every bite? 💛 That's Mighty-O Donuts for you! From their signature organic and plant-based treats to their always-warm, friendly service, Mighty-O has captured the hearts (and taste buds) of so many in our community. 🌟

Whether you’re grabbing a classic like the Good Ol’ Glazed, indulging in the Chocolate Raspberry, or savoring their seasonal creations, every donut is made with love and a commitment to quality. Plus, they’re all vegan and non-GMO—guilt-free indulgence at its best! 🌱🍩

But it’s not just the donuts that make Mighty-O special—it’s the people behind the counter who welcome you with big smiles and make you feel like family. ❤️ Their kindness and passion for serving the community are just as sweet as their treats!

And speaking of passion, my band, Altered Intelligence, loves Mighty-O so much we made a song about them! 🎶 The track, Mighty-O Donuts, is the perfect vibe to enjoy your morning coffee and donut combo. ☕🍩 You can check it out on YouTube: Mighty-O Donuts by Altered Intelligence

So next time you’re in the mood for something sweet, stop by Mighty-O. Your taste buds—and your heart—will thank you. 💕 Let’s show them some love in the comments: What’s your favorite Mighty-O flavor?

#MightyODonuts #SeattleLove #BestDonutsEver #PlantBasedDeliciousness #AlteredIntelligence #VeganDonuts #SeattleEats...