Subway — Restaurant in Seattle

It’s been a long time since I used the mobile app to do a mobile order at Subway Order number #008C2B06-82 Everything was initially fine. My order was ready on time. Although this was the case. I wanted to add some chips and pay for it with my rewards points. Things started to go down hill due to the scan device used for rewards points redemption not working after numerous attempts. The scan device would not scan the Subway app on my phone to redeem points for a 1.89 bag of chips. Initially, the Subway employee seemed like she was trying to help. Due to the process taking soo long and not getting results from the stores scan machine other customers started to enter the store. At that time, I was waiting in line behind a couple and another individual. The Subway employee seemed to become overwhelmed with the sudden volume of customers in this store since there were five people plus myself in line. It was taking so long that three of the five customers left the store out of frustration. I eventually figured out how to redeem my rewards points within the app itself and paid for the chips. At that time I re-entered the store and picked up a bag of chips, presented the chips and the mobile app receipt for the chips to the Subway employee. The Subway employee seemed very overwhelmed. She was giving off the impression that I was trying to take a two dollar bag of chips without paying for it. That was very insulting and embarrassing. I feel sorry for her Subway! Please staff your stores with more than one person and have them be retrained on proper customer...

Jessi, who made my sub, was without a doubt the nicest Subway employee I've encountered in my life. I've visited this Subway for several times but this was the first time I saw her so I'm not sure if there was any ownership change or if she's just a new employee, but she makes subs very carefully and delicately. You might need to wait a little longer than usual, but I'd rather wait a few minutes longer than to have some displeased employees throwing veggies on my sub and act as if I demanded their bank account for asking for more...

I placed a mobile order through the app. When I got there to pick up an order, John apologized and explained to me that they didn't have enough of veggie patties to make my sandwich as I'd ordered. We talked it over about other options and made my sandwich without it. Then he told me it was on them and that he would be refunding the money to make it right. Awesome. Thank you so much, above and beyond. Thank you thank you John. Whatever he is being paid isn't enough, you've gained a loyal customer today...