Wendy's — Restaurant in Seattle

You can see through my Google Review history - I tend to be a pretty easy customer to please. Today I came by, made sure I checked the sign on the door to see if the lobby was open, and according to the sign it was. So, to just to be as safe as possible I stood outside, put my order in through the app, and selected 'pickup' to go. Less time spent in closed quarters with other folks means less risk is how I figured it.

I pull on the door, pull up my mask, and its locked. I go around to the other two doors - they're both locked as well. There's staff inside working - and the drivethru is operational so I figured they're just handing orders through the door or something for safety.

I hang around for about 5 minutes and from where I'm standing I can see the screen where the orders are listed. I can see mine on the screen, and I'm tracking as they clear - just so I can be ready for when they come to the door. The staff member literally looked at the screen - glanced over their shoulder - sees me - makes eye contact - then swipes the order off the screen as if it's been served and disappears back around the corner...

I waited another 15 minutes or so, just thinking they were probably finishing expediting another order, getting caught up on drive-thru but - after 20ish minutes goes by it's quite obvious that she cleared the order off because she didn't plan to serve it and had no intention on telling me why.

Again : Signs were displayed on the doors - all of them - that their lobby is open right now.

They definitely accepted my money on the app. But I still have no food. I tried to contact customer service : it's unavailable today. I tried to call the store : no answer.

I can definitely understand being understaffed - overworked - underpaid (especially since I worked fast food for almost 4 years myself) and the COVID situation is only making the problems worse but dude - why the eye contact to make sure I see them clearing my order off the screen?

I just ordered a combo meal and politely stood outside, I really have no clue why that whole interaction happened the...

Earlier this morning, I was in Chinatown Seattle and ate something that did not sit well. I have been going to the bathroom uncontrollably every two hours or so. My stomach has gotten a little bit better this evening. I just got off the train and went to this Wendy’s. It was closest and I had a restroom and I was hungry. First thing I did was ordered food sat down and ate a full meal. All of a sudden I could feel my tummy grumbling and I knew that I had to go to the bathroom now I was in there for five minutes total and the worker came to my door and started beating on it uncontrollably as if she was a serial killer trying to make way into the one stalled bathroom. I was very scared. I was humiliated because the cutest guy in the world was sitting at a table 4 or five spaces from mine but near the restroom and I wasn’t even able to clean up my mess. (if you know what I mean ) before exiting the stall . when I came out into the lobby area where I had placed my order there was a young woman who was visibly upset . she was saying “what the heck! That is not fair. This white man just walked in. He didn’t order anything and he was able to ask to use the restrooms and got in right away when I came in and asked to use the restroom you told me that I had to pay.. how was that fair? He ordered nothing. but I was in a car with somebody in the drive-through that ordered $30 worth of food!” Literally nobody responded to her. They ignored her and treated her like an animal. I took a photo of the woman who is the culprit of this demeaning atmosphere and culture here at this Wendy’s as I’m sitting here right now typing this out. I just witnessed this old fragile lady getting visibly upset saying, “excuse me. I am a customer. I need to use the bathroom first, please ! And I will come out and place my order after.” Holy holy cow you guys !! Do not go to this place unless you want to be treated...

Usually when I go here the workers are really nice and I get in and out quick and my food is nice and hot. Today when I went through the drive thru at around 12am first the lady who was taking my order kept kind of cutting me off but it was okay because I thought they were just trying to get it right which is understandable. Although when I actually pulled up to the drive thru window and she took my payment nothing seemed off but then I saw that in my bag when it was handed to me that there was only one barbecue and one ranch, mind you I got two large meals and a chicken nugget. So I just asked nicely if I was able to get one more ranch and one more barbecue she then started to be really snarky and was saying there was one of each in the bag so I explained nicely that I had a lot of food in my order and just wanted one more of each. She was being super rude and was trying to argue with me and then stated that she needed to charge me for the sauce 50¢ each. Mind you for each meal you are supposed to get two sauces and I got a big order and I was like okay I want one of each and she didn’t even ring up that sauce just took my money and wouldn’t give the sauce without and didn’t actually put it in the system. I didn’t get her name but she was short and stubby kind of, had a butch hair cut and an accent, and she wasn’t wearing the regular uniform but a button up uniform. I’m so glad that I usually don’t run into this person when I go and hopefully I never do again or I won’t be going and no one should have to go through someone being rude at the window just because they are mad that they work in fast food that’s not the...