This could have easily been a 5 star review except for Victoria your host. We decided to stay at Capt. Hiram’s resort for the weekend we were traveling for business/pleasure with our kids. When we arrived Victoria received us with a very rude tone didn’t even greet us. First thing she asked is if we had a reservation...I guess she assumed we didn’t have a reservation by the way she asked, well we did. We have 2 toddlers they are very energetic and want to run around one of them was by the menus he touched one of them. She told my husband “I can’t have people touching the menus now I have to clean everything” I’m assuming she doesn’t have kids either, we felt so bad we apologized. She’s asked us to move to the other side of the entrance and we did and she immediately sprayed disinfectant all over the menus without even taking into consideration that there was wind so she also sprayed all over us. I am a nurse and I appreciate the cleanliness and all the precautions taken but I could have made a big deal about it because disinfectants can be toxic for kids or even adults with delicate skin. We let it go because we were really hungry and there was no other place close by to eat. We sat down and were greeted by Anna who changed our entire experience by 360!!! She was nice, welcoming and cheerful towards my kids, loved the live music the staff service was stellar, food was good and everybody else except Victoria was nice to us. Thank you Anna for such an...
Read moreHorrible experience! I used to love this place and I decided to invite my husband and a friend to go there in the Happy Hour for the first time. We drove hours on the boat from Boca Raton where we live to there. When we arrived we were so excited so we ordered the first drink and for our surprise was straight cranberry juice, no vodka. So I decided to ask the waitress to add more vodka, she came back and said that to add more vodka I should pay double. I kept my drink and for my next one we asked to the shot of vodka come separated, so We could see the vodka, as everybody’s first one had NO VODKA and we did the same for the next 2 drink. When the check out came the number of the drinks were tripled. I called the waitress to say that was wrong and she told me was right and I should ask the double that would be cheaper. She never explained this before. If you want to offer a $2.50 happy hour drink don’t serve JUICE only, ask for a reasonable price. I would never go there again, even I...
Read moreThis was absolutely the worst EVER. We ordered a Mai tai & a hurricane fair cocktails, they both looked the same and tasted the same, & the drinks tasted so weak or watered down, (the Mai tai should have been made strong as it was requested) then the food; the waitress brings out raw shrimp when we ordered fried shrimp, the mozzarella sticks had absolutely NO TASTE, I don't like marinara sauce but was dipping these cheese sticks in there too get some sort of flavor from them-absolutely disgusting! This has been our only visit that was very disappointing, we've been here twice before together(I've been here a few times 20+years ago) today was the absolute worst! We plan on taking the 100 mile drive over here throughout the week and look forward to it. Now I think we'll start looking for somewhere else to go, as today really was disappointing from walking in...
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