Verizon — Local services in Sebastian

Its been weeks, but I don't feel right just letting this go anymore.

I went into the store to get a new phone. Dillan was my salesperson. I was offered an excellent deal on a new phone, and I took it. I chose my phone color, he ordered it. I also purchased a screen protector and camera lens protectors. The phone would take 2 days to arrive, no problem.

I went back to pick up my phone/get it all transferred over. No issues yet, phone arrived as scheduled and the transferring process began. He said it would take less than an hour. (The day prior, he looked at my phone's storage usage when showing me that the 256gb storage would be fine) By the end of it all, the transferring took 5 hours. I wish that were my biggest complaint.

The day I picked up my phone I also bought a phone case. At that point, Dillan asked me if I wanted the packaging for my screen and camera protectors, I said yes. He didn't hand it to me, and I still don't have it to this day. So the warranty for those items is non existent. Wonder how often he does that. Wish it were my biggest complaint.

When I got home at 5pm, after the phone was finally done transferring, I tried sending my husband a test photo. I quickly realized that I was locked out of my Google account. Google needed me to verify my account. The ONLY way to do this was through my old phone. The one that Dillan, who says he has been working with cell phones a long time, wiped clean after the transfer. I tried everything in my power to verify my account, including using my laptop for verification, but that wasn't an option. The sole thing Google had as an option was to do it through my old, wiped phone. My saving grace was my husband, who just happens to be informed about technology, and he was able to completely remove the old phone from my Google account.

If I'd not had my technology aware husband, and I'm sure many old people in this town lack technology knowledge, I don't know what I would have done. It would have likely taken days to get Google to respond, or Verizon, and I would have been basically without a working phone. Trust me, when you're locked out of Google, it locks you out of everything because everything is...

I recently got upgraded and got a new iPhone 15 pro and unfortunately damaged it but luckily I pay insurance or so I thought. I was promised same day delivery multiple times after applying half a dozen times at least for a claim. I first got a paper receipt and confirmation for a new phone later that day, then a week goes by and still no phone. I return to again make a claim from the denial I was given due to complications. I make another claim and screenshot the confirmation I get on Friday. I wait over the weekend and expect the phone that next business day but no phone! At this point it’s almost a week and a half and the lack of a phone has inhibited my school, job, and lifestyle to a stance where it put me in bad positions in important events. I make a claim for the 6th time (4th time in store) and finally get my phone delivered the next day only to find out that my number has to be unlocked and my iCloud has missing data! I am missing over a month of footage and text messages that I am still getting billed a full months of coverage costs for? As far as the employees that tried helping (having a different one each time) they did their best but this was definitely a lack of control in the whole situation and a very terrible collaboration with Asuron with the multiple contacts I had with them. I recommend switching back to SD cards, at least THAT way you won’t lose your data if your phone isn’t able to be...

My Mom & I went in the other day to upgrade our 2020 SE iPhones to the iPhone 14 with a loyalty offer we had. We had 3 phones needing to be upgraded. He took the time to thoroughly explain the offer to us, go over everything that was changing in detail, help us pick cases/screen protectors, and all while making our time there actually pretty fun! I will say we laughed a lot while getting all this done! Rather than sitting in an awkward silence while upgrading our phones the three of us had quite a few different conversations. I automatically remembered him from sometime last year helping me set-up my daughter’s Apple Watch, and even then—great customer service and he took the time to help us figure out what we needed with her watch. Very personable and genuinely enjoys his job. Highly recommend and I give five stars...