Sam's Club — Restaurant in Secaucus

Bulk shopping. I love this place. Once you know what you regularly need (especially non perishables), this is the place to go. They do have very good perishable food as well but it is easy to over buy until you get used to what you need on a regular basis. I love the app that you can add to you phone to scan, shop and leave when ready. Definitely an huge enhancement.

Being a Plus Member is definitely worth the annual fee. Shopping during hours that are only for Plus members makes it much easier to shop because there are substantially less people in the store during these hours.

I have tried other similar “bulk shopping” stores and I would rather drive a little further to go to Sam’s than a closer competitor.

Sam’s also offers delivery on many (not all) items which is a huge help. If you have never been to a Sam’s location, I would highly recommend at least checking them out.

UPDATE 10/13/21: As my above review indicates, I love Sam’s Club. I am a plus member and go out of my way to shop during Plus members hours. I am very disappointed today that during the Plus hours appropriately 9:00AM they had a fire drill. I was already on my way out with everything scanned on my cart and they required that I leave the cart and go outside. Hopefully the drill will not take too much longer. In addition they have limits on many items although they appear to be fully stocked. This is upsetting and will require many trips. They should do the fire drill at their busiest time if they want to see how well they do.

Also, what type of membership can I get to be able to get as many of an item even when there is a minimum for everyone else. I would pay extra for that membership. (See photos)

UPDATE: 11/22/21: Made our 4 - 6 weeks trip again today. This time there was no limit on water however there was a limited on paper towels, tissues and toilet paper (1 per customer). Luckily the store still looks very well stocked. I love this store but since I get so much when I go, I wish they would arrange for a staff member to assist people to get the carts to their cars. Unfortunately when you walk out of the door you need to cross a busy part of the parking lot to get to where the cars are parked. There is a slight decline into the street and it is VERY difficult to hold the cart back from either rolling someone over, rolling into the street, or rolling yourself over. I noticed they do have more than one person in the parking lot collecting the carts. It would be much more helpful if at least one of those guys would be assigned to assist with moving the cart to your car. I think if they did that, it would be impossible for me to think of anything to improve...

I recently went to this Sam’s Club to purchase the Pokémon TCG collection and was very disappointed with how the event was handled. I even upgraded to a Plus membership (paying extra) so I could take advantage of early entry, but the process was completely mismanaged.

I arrived around 7:40 AM and joined the line without a ticket. At 8:00 AM, they let everyone in without checking Plus memberships, which defeats the purpose of paying extra for early access. The manager, Jeremy, then announced that ticket holders without Plus memberships could still buy at 10:00 AM, and that the rest would be sold tomorrow. That didn’t make sense at all — if there are leftovers, people who waited in line should have the right to purchase them. After people without tickets complained, Jeremy changed his mind and said the leftovers would instead be sold at 12 PM. Even though this policy still didn’t make sense, we agreed, and we asked for tickets to confirm our place in line. I was given ticket #3.

To make matters worse, one employee created unnecessary conflict by confusing me with someone else. A Black female employee was arguing with an Asian man in front of me, accusing him of trying to cut the line without a ticket. Later, she mistook me for that same individual simply because we were both Asian. She wrongly accused me of lying about having a ticket and even laughed at me in front of others, insisting it was me who had caused the issue. This was very unfair and unprofessional, and I felt singled out and treated poorly for no reason.

When I returned before noon with my ticket, another employee, Wilmar, suddenly claimed it was “first come, first served,” contradicting what was said earlier. At 12:00 PM, Wilmar retrieved boxes from the back room and gave four to a woman with two boys, saying they had two memberships. They strongly resembled him, suggesting they may have been family — and they had never been in the early morning line at 8 AM. I clearly remembered who was there, and they were not part of it, yet he gave them priority. He then distributed more boxes to others who had received second tickets with me in the morning, and the product was gone before it ever reached me.

Overall, the way this event was run showed poor management, lack of fairness, and possible favoritism. Customers who paid for Plus benefits and waited patiently were treated unfairly, while inconsistent rules and employee behavior created confusion and frustration. Very...

I’m truly disappointed with my recent experience at Sam’s Club on May 3, 2025. This was only my second visit, and I had recently purchased a membership, expecting a smooth experience similar to other warehouse clubs like Costco or Walmart. Unfortunately, that was not the case.

I had ordered 24 large storage containers online and picked them up on April 27th, but upon bringing them home, I realized they were too large for my needs. I decided to return 20 of them. It’s important to note that I live in the Bronx and drove all the way to New Jersey just for this return, trusting that Sam’s Club’s return process would be fair and straightforward.

However, things quickly went downhill. As soon as I entered with the boxes, instead of being greeted courteously, an associate immediately rushed to me and said I could only return 9 items. We were confused, but she later clarified that we had two separate orders and could return 18. When we asked to confirm this with a manager, the situation became extremely unprofessional.

The manager arrived and repeatedly, and quite loudly, said “ONLY 10.” She showed no willingness to listen, no explanation, no reference to a written return policy—just a loud, dismissive attitude. When we mentioned what the associate had told us, she simply said she didn’t care what others said. She even instructed staff not to accept more than 10 items from us, despite their own confusion and attempts to clarify the situation.

What made this worse was the overall tone and lack of basic customer service. I understand there can be policies, but they need to be communicated clearly at the time of purchase—and more importantly, handled with professionalism and empathy. This experience left me extremely frustrated and disheartened. I recorded the entire interaction because I could hardly believe how poorly it was handled.

As a paying member, I expected better. Due to this incident, I am personally choosing to cancel my membership and will not be returning. I hope this feedback encourages management to revisit how they handle returns and how they train staff in customer service. No customer should be...