Wendy's — Restaurant in Seekonk

Worst fast food experience ever. Kids and I stopped in to Wendy's for a quick snack while we were out doing back to school shopping. The drive thru line was wrapped around the building So, we opted to go inside. There was one person in line ahead of us and he had already ordered, paid, and was waiting for his food. The young man at the counter took our order... 3 small fries and 3 small Natural Lemonades. He told me the total, and as I was putting my card in to the machine, he just walked away. I thought maybe he was getting my order together but no. He just walked away. My card was still in the machine but nothing was coming up on the screen so I don't even know if it charged my card. The young woman taking drive thru orders kept walking past us and going into the dining room area to use the soda machine there to fill sodas for the drive thru orders because the drive thru soda machine was broken. I asked the drive thru girl (who happened to be the sweetest person) if she could check the register on her way around to let me know if the transaction had gone through, and if I could take my card back. She said it was all set. I asked for a receipt and she told me the receipt machine was broken. The kid that took my order finally came back (empty handed) and said, "did you get cups?" Of course we didn't! He was supposed to be back there preparing our lemonades and fries! I reminded him that we were waiting for 3 small lemonades and 3 small fries. He rudely muttered something to himself as he made his way to the lemonade machine. His manager reprimanded him for his rudeness and then they spoke to each other in spanish. The manager should have jumped in and either made him move on my order or do it herself, but she didn't. That struck me as lazy. He came back with the lemonades and then just walked away again. After waiting for almost 20 minutes, the very nice girl that was working the drive thru brought me a bag with our fries (she walked around us enough times to know how long we had been waiting), and she wished us a nice day. It took 20 minutes for 3 small cold fries and 3 small warm lemonades (he barely put ice in the cups). Very disappointing experience. I'd give it zero stars if it wasn't for the sweet girl at the drive thru (she...

I had to pick up a mobile order for another customer. I went via drive thru and they all looked at me like the order didn’t exist. It was simple. Nuggets , chili , potato , drink and frosty that’s it. Some worker with fake locs in her hair and ridiculous piercings told me to pull around to wait for the chili. Instead of holding up the drive thru line , I parked and went inside. I get there and waited for about 20 minutes and they weren’t even preparing the order. Luckily the cashier took care of everything and got the order to me so I can bring it to the customer. It seems to me she’s the only one that understands service. Everyone else just wanted to stare at me and ignore me like I planned to spend my extra time waiting on a damn chili. If I was just as immature as them , every single one of them would’ve gotten cussed out. They need to work on better customer service. They already had 4 cars that...

Everytime I go to this wendys my order is wrong. What's worse is I go while on my lunch break from work so I have limited time, which means if there is a line I'm stuck with whatever they give me. I went today because I haven't been in awhile and figured I'd give them another chance. Once again my order is wrong. I ordered a jr. Bacon cheese burger and recieved a burger I'm not sure even exists. It had ketchup, onion, mayo, and pickles? Which leads me to believe I have someone else's burger. I also asked for ketchup and the man giving me my order said ok, then said it was in the bag. Shocker...there was no ketchup! I get lunch time is busy...I went at 230 pm not really busy and only 2 cars in front of me and 1 behind me so not a lot of orders to mess up. Get it together seekonk wendys. Your service needs help...or maybe training...or management?! If zero existed that's what you...