Dutch Bros Coffee — Restaurant in Selma

I am writing to express my disappointment and frustration regarding an incident that occurred at your establishment on 8-23-23 I had visited your coffee shop and encountered a barista with purple hair and glasses.

During my visit, the barista demonstrated a lack of professionalism and customer service. Not only was she rude, but she also over filled my cup causing it to spill on me she didn’t offer assistance or an apology. This behavior is unacceptable and does not align with the level of service I expect from your establishment.

I believe it is important to address such incidents promptly to maintain the reputation and quality of your business. I kindly request that you take appropriate action to ensure that this type of behavior is not repeated in the future.

I would appreciate a response to this complaint and would like to be informed of any steps taken to address the issue. I hope that you will take my concerns seriously and work towards improving the overall customer experience at your establishment.

Thank you for your attention to...

I can't say enough good things about Dutch Bros in Selma! From the moment I drive up, I'm greeted with the most friendly and energetic staff, always ready to make my day better with a smile. The drinks? Absolutely top-notch! Every order is made to perfection, and I can truly taste the quality in every sip. Whether I'm in the mood for a classic cold brew, a refreshing smoothie, or one of their signature drinks, they always exceed expectations. What really sets this Dutch Bros apart is the incredible customer service. The team is always upbeat, attentive, and genuinely excited to serve you. The vibe is so welcoming—it feels more like a community than just a coffee shop. Every visit is a joy, and I look forward to my next trip every time. Thank you, Dutch Bros Selma, for consistently going above and beyond. You’ve earned my loyalty, and I can’t recommend you enough! Keep up the...

started coming to this dutch more often, but i had a wild interaction today. i get down to order, and it kinda takes a while for someone to get to the window. (understandable i work at starbies) i order and then a minute later a large family comes to order. i was waiting in my car and gave it about less than 10 mins to go back and i wait a second and ask “hi i was just wondering if it was ready”. this guy says “it’s just me and my trainee and i just took ALL of these people’s orders and i’ll have it out right now.” in literally the snappiest attitude. like 🥲 i didn’t ask for attitude i just asked if it was ready ?? anyways the drink was watery and he had just left it outside the window when it was ready. maybe homie had a bad day but i fear that’s just customer service life 🫶🏼 i guess i won’t be returning...