Hachi Express Japanese Grille Restaurant — Restaurant in Seneca

I learned today December 28, 2017 The hibachi grill, was very unprofessional to the restaurant business. That Mrre a worker told me I needed to come in and place my order, because me calling in was an inconvenience to her as a worker there. She hung up on me 3 times, I’ve been a good paying customer for years.. and I’ve called in many times...but as for this experience I’m not so sure this restaurant will be getting my business anymore . She was rude, and totally disrespectful, and unprofessional, I stood on my phone while she waited on the drive thur, and many other customers at the desk. I heard all orders through the drive thur, and front desk. She said I was confusing her. The reason she was confused was because she was allowing others to be more important than a call in order. But it seems I was not important enough, but all the others were. She really hurt me making me feel I was in the wrong... if she had taken the time to take my order, instead of the front, and drive thur, then she wouldn’t have been confused. It’s not the customers fault, if you leave them standing on the phone while waiting on everyone else. I asked for owners name also, so if you are reading this I would love to speak with you about this matter. Because in the end my son was the one that picked up the phone and took my oder, he actually answered your business phone. As a saying goes( if you can’t stand the heat get out of the kitchen... thank you Mrre for making me feel unimportant...

I've been here a few times, and it's my go-to for when I'm needing Japanese comfort food. It's a bit pricy, but the plates are huge! Not to mention the food is excellent, and I'm usually able to get two or three meals out of one serving. The drive-thru takes a little while, but it's understandable. This type of restaurant usually does not have a drive-thru, just because the food take a little while to cook. Four stars just because, again, it's a bit pricy, but besides that, it's amazing. If you're from the Seneca area (like I am), then I'd say it's between Atami and Yoshi. Atami being the not as good, and Yoshi being the best. But Hachi is definitely worth the try! Also, this is JAPANESE food, not Chinese! Those are two completely different countries, do NOT expect any Chinese food here!!! There is a reason why it's called a...

If you like heaping piles of meat and rice that all taste the same unless you douse it in Yum Yum sauce, then this is your place.

We came here on a Sunday and mimicked a Merry-Go-Round as we walked the restaurant looking for a clean table. There were none. We eventually settled on the least dirtiest table where I had my meal sitting on crumbs left by the prior dinees. Pesky flies buzzed around our table and the glass no doubt attracted to all the grime and rice left over.

The waiter only spoke to us when he absolutely had to. And our sodas were all syrup with no carbonation.

The food isn’t bad, don’t get me wrong. I know most people would rave about the size of the plates, but if you’re like me and you prefer smaller portions, where quality is prioritized over how much food can be pushed out in a few minutes’ time, this...