Popeyes Louisiana Kitchen — Restaurant in Shawnee

We went to the location in Shawnee Oklahoma 6-3-2021. We put in an online order and selected to pick up at the counter assuming that since that was an option the lobby must be back open…. We get there on time for the pick (8:23pm) up go to the door and it was locked… okay no big deal went to the drive through. Sat in the slow line and finally got to the speaker and advised we had an order for pick up. The young lady I believe her name was Kayla confirmed and asked us to park out front and someone would be out shortly with our order. We sat there for 30 minutes watching car after car after car leave. I drive back around to the drive thru and saw a lady inside so drove back around to park. Had I not already paid for my food I would have simply left and went somewhere else. So I go inside the side door and they were understandably short staffed as a lot of locations are right now. No big deal I’m pretty patient. Get in there and after a few minutes got acknowledged by the manager asking about my order told him my name and said I had been out side for 30 minutes as I had been instructed to do. The lady inside was waiting for essentially the same order and they made a comment in the back leading her to say “I am sorry I have 6 kids to feed 7 including myself” they just laugh and say “nah it’s all good “ I saw four people the manager two male employees and a female. All openly voicing their disgust of a “white boy” who left to get his girl with no disregard for anyone else. All complaining to the manager that they do not have any sides what do they do for the manager to answer “why y’all asking me” all while cracking jokes not taking anything seriously. Again I get the stress of being short staffed I heard them say their card reader was down and that adds to the stress. What really got me and caused me to call corporate and write this review was when I was watching the young man moving as slow as molasses making our sides they were out of the girls looks at him and says “just spit in it” EXCUSE ME?!?! I stepped over and watched him to ensure nothing like that happened and I think she realized I heard her because she made it a point to stay out of my view. As I told corporate I am a very patient person and I am not one of those covid fear mongrels I just find it absolutely disgusting to suggest or even joke about such a thing. No apologies were made to us whom were waiting nothing Just how horrible things were for them. I won’t be going back and I’m sure they won’t care but beware these are the things happening in the kitchen. It’s unprofessional and...

0 stars across the board I’ll be posts my review on BBB Instead of on here and would suggest everyone else to do so as well. Most of these replies are robot Replies! BBB is a way better website to report Company!

There is no number for the corporate office for that location nor for the owner’s office. Only number available is the Restaurant’s number, so you’re gonna report or issues to the same people that you have an issue with and nothing will ever be done!

Does everyone else noticed that the response from the owner is the same response to every review? This is a big clue that tells you it is A robot that’s replying to you. Instead of the owner Having a conversation with you about the Issue at hand, you simply get a violin comment and asking you to come back again! The owner needs to hire better team members and management in this restaurant! Customer service is very important, And how you Interact with a customer and having fast friendly service is very important. When an issue arises, it is the manager’s duty Do his or her best to modify the situation and make sure the customer leaves, satisfied and happy! Yes, there are customers you cannot please, but at the end of the day when you instill these tools into your job, you can walk away knowing you did everything you could to make that customer happy! Satisfied customer will always come back! A dissatisfied customer will never come back! Fresh and hot quality food is very important, As well as the appearance of the food! Attention owner of this establishment! You did not get where you are today by shuffling your feet! So please don’t shuffle your feet when it comes to running and management your staff and giving friendly fast Customer service with hot and fresh...

, great chicken, when you can get it, been inside 2x and it's the same story, sorry we are out of chicken it will be 20 minutes, unless you show up after 6 pm and the story is sorry we are out of chicken as in we are not cooking any more this evening, 3 hours before closing. Sad and weak they need a change in people and operating procedures, no motivation slow as a sloth, I boycotted them for 10 years because of these practices, this time will be permanent.people driving away at the drive through because they get the announcement sorry out of chicken. All was witnessed at the shawnee location.they have been open now a while no excuse will suffice. Ownership should get involved, management is Cleary not. Or ownership is a bad as the entire lot , time will tell. 2nd chance: I ordered the Bigger box dinner payed for it, I was ask to pull forward, I complied I was also told it would be 15 minutes After 25 minutes a employee came out with someone else's order and it was the car behind me and it was wrong , oh what was your order is what I was ask after 25 minutes I backed up in front and of the drive thru window. And parked I eventually was ask by the manager what my order was she did not even know , around the 30 minute mark a employee showed up with my food. Food was hot and fresh, service from the top down totally incompetent can't manage there way out of a restroom stall. Let alone provide food services in a time fashion if they even remember it at...