Domino's Pizza — Restaurant in Shelton

Classic Dominos food that tastes great, but seems a little too busy for the area. No real competition in town except westside, which is definitely a good competitor but not a national chain so less recognition. Seems like we need a pizza hut back which I hear is coming. Either that or they need to get a bigger space. I have had several mistakes on my pizzas and I hate to be a complainer but I do enjoy getting free pizzas out of it. I don't like feeling like I am a whiner though when the counter person realizes I am getting free pizzas because I complained about something. It is pretty obvious when you are bringing a coupon in that says "we are sorry" across the front of it. I felt like a bit of a tool. Oh and they made sure to note that we had ordered 6 sauces with our meal and that was clearly outlined on the gift certificate. How embarrassing. They made sure we got our dang sauces but they didn't make sure we got our desert pizza. What gives?

Google asked for an update so here it is: I wish I had something better to say but it is about the same. They missed the 2 minute mark to bring pizza out so free pizza. Yeah! Headed off and noticed they didn't include the appetizers. Turned around and went back. Another thing of free appetizers. Yeah (that one is a little more sarcastic). Driving off and noticed they didnt include the icing with the cinnamon sticks which is like half the reason for getting them. Turned around and went back. I got home and realized they didn't include the soda. Not going back. Grrrr. Everyone is so nice it is hard to be too angry but come on people. And how are they staying in business if they have to give away so much free food. Would give 2.5 stars now if I could. Leaving at 3 though. Please just take a moment and make sure the food is there at least. I had to come back not once but twice and still the entire order...

I have been to this location a total of the times. The first time wasn't bad. The second and third leave much to be desired. The second visit they screwed up the pizza by not taking care of working with the dough properly. While it was cooking it formed a giant hole in the center. They didn't notice until it was time to bring it out to my car. They had to remake it while I waited with my youngin in the car. We waited and I expected to get a free pizza according to their policy. I had to argue for it. Their initial excuse was because they were busy. The manager corrected it and gave me two coupons. My third visit I was using one of the coupons and the young lady that helped me set my extra cheese pizza, with bacon, beef, and jalapenos on half of the pie. She ordered it without sauce mistaking my asking for it to be a half cheese pizza and it was supposed Brooklyn style also and it wasn't. This time I didn't notice the lack of sauce until I was home an hour later. I called and I'm supposed to receive a coupon.

Update:

I've since returned to this location a few times and have been pleased with my pizzas. The service has also improved. I'm happy that this location is striving to better serve this lovely area...

Can never seem to order VIA their website the last few months! There always seems to be some sort of issue! Try calling in and either no one answers the phone or they are unable to take any orders! Not sure if it is due to incompetence or severe lack of training. Because that is not the only area this Shelton Dominos falls seriously short! Before all the ordering errors and issues, did we rarely receive the correct order! There was always either something missing or things made incorrectly! When you order their Jalapeño and Bacon bread, you get neither of those items on OR in your bread! Order the spicy chicken and all you get is dry chicken with a bunch of cheese! Don’t expect your pizzas to be cut properly either! 9 out of 10 items ordered or either completely forgotten or are wrong/missing things! We have spent quite a bit of money at this location for us to always have issues! Maybe it’s a good thing their website has so many errors! Saves us from spending any more money at this place just to have a bigger headache when you try to get it...