Domino's Pizza — Restaurant in Shepherdsville

I've been to this Domino's location at least 10 times in the last 3 months and have never had an issue. Tonight I ordered 2 pizzas and one of them was pepperoni and the other was pepperoni and bacon. The one that had bacon had a weird chemical taste so I called them to let them know. I was immediately told by a lady manager that I was lying and they would never put chemicals in there pizza, I responded with I'm not saying you did and I hope you wouldn't. She put me on hold while I was still talking and then another manager named TIM picked up the phone. He refunded my money and told me to bring the pizza in so they could send it off to be tested. I love that they will do that. But when I came in to bring the pizza I asked to make me another one without the bacon because my plain pepperoni pizza was fine. He would not remove not test the bacon and they are still making pizza with it. I confronted him about it and then he said there's no way anything is wrong with the bacon because they have been serving it all day. I responded that I just purchased they pizza 10 minutes ago and this is something that could have just happened. He was very rude and upset to the point of shaking. If I worked at a restaurant and someone complained about a chemical taste I would take it way more serious. There is a chance I consumed something harmful to my body and then was treated bad for being concerned that other customers may ingest it. If anyone in higher up management or Domino's HR department reads this post I think they should look into seeing if they really had bacon bright from another location or if they continued using there bacon before having it tested. I'm very Disturbed by my experience there tonight and I would still eat there because this is the first time anything like this has happened and accidents to happen. I'm giving a one star because I tested a weird chemical taste in my good and it wasn't taken serious and I was treated rudely and as if...

A few weeks ago, I ordered two medium pan pizzas, two cheesy bread, which at 5:15pm said it would be delivered 30 to 45 minutes. Keep in mind I following their tracking system at 5:30 pm and said it being prepared well at 6:30 pm. It is still saying the same thing being prepared. I tried calling several times, and someone answered Domino's how may I help you. Then I said, "I my name mitch cox checking on my order told them I have ordered at 5:15 now it 6:45 pm they hung up on me with giving me a answer about my order I called three more times and they hung up again finally I went up there take in mind it's now 7:05 pm. I just told them to cancel my order and give me a receipt where you refund the $41.75. The bad thing is this has happened several times to my family. They really had me mad when the staff just smiled, thinking it funny. That is why I waited a while before I wrote this review. I told them I wish they would have called, saying why this happened. I would not have been that upset, but no, they hung up on me instead of telling me the truth. Then, when I called back twice, they hung two more times. So then I went to Papa John's and got my pizza. To be honest with you, I don't think I will ever order Domino's again. I have enough points for a free pizza. I will not even get the free pizza because their customer service is so...

If there was a option for ZERO stars it would be zero!!! Placed a order. 45 minutes later says boxing it up. Then all of a sudden order was cancelled. I have NEVER got my refund. It took my 60 points free pizza that has never been refunded!! No phone call to me as the customer to tell me something was going on and if i could get carry out. The girl behind the door locked the door despite their closing hours and sat on her cell phone for 30 minutes hiding in the back! I ordered 35 dollars worth of food just to be cancelled and never refunded my money or my points ! She could have at least let people pick up their order that had been stated “your order is finished and being boxed” !!!!!! I called the number several times ! She picked up the phone looked at it as i watched her and answered and hung up. MULTIPLE TIMES!! There is NO customer service at this dominos. DO NOT ORDER ! There was 6 other people outside the door wanting their order that they had been charged for and never refunded as...