Panda Express — Restaurant in Shepherdsville

So utterly, painfully slow trying to place an order here. Line is to the door and we've got a sloth scooping the food. Maybe they could provide chairs? Literally 10 minutes just to help 1 person. Why does it have to be so difficult to scoop some food on a plate? When it's finally my turn to order, I order a bigger plate that includes 1 side and 3 entrees. For the side I tell him I only want chow mein and he looks confused. Then asks me if I want chow mein for all 3 of my entrees. No, only the side. Then when he asks for my 3 entrees, I tell him, yet he starts scooping things I didn't ask for. So after he fills up the entire container, he then throws the whole thing in the trash and starts over. The people in line behind me all look frustrated and rightfully so. Then he asks if I want fresh chow mein. I tell him no, it's fine. I've already waited 15 minutes to get to this point and I'm not waiting another 15 minutes for fresh chow mein. Just scoop what you have on a plate so I can get out of here. I feel bad for the people behind me. They're all going to have to wait for chow mein and other entrees they're now out of. Meanwhile, the guy working the drive thru fills 3 orders for every 1 order guy at the counter fills. Manager needs to get help for people currently working, or get more competent people. If it was the guys first day I would understand, but this guy was there a month ago last time I was there so he shouldn't be so confused. After paying I thanked him and left. It really shouldn't be...

I have had the worst luck with this place, the past 3 times I went there they have not had enough or no teriyaki chicken, and this was all in the last 30 days, the first one was they had to cook some more teriyaki chicken and it was going to take 10 mins but it ended up being 20 mins, then yesterday I went back up there and they had to thaw it out and that was going to take an hour, and tonight I thought I would do the online ordering, but when I got there they didn't have it ready, like Qdoba, Chick-fil-A, or and other restaurants do they have it ready for you waiting on the take out selves they have, but panda does not have that at their restaurants, because I told the boy at the window that I ordered it over 30 mins ago, so when they finally gave me my refund receipt, they could have made more teriyaki chicken for my order, because that took like 15 mins for them to get me my refund receipt... But it's whatever, not going back there no more! That's for sure! So if you like teriyaki chicken from this place just hope that they have it, because like I said I tried to get teriyaki chicken for the past 3 days and still have not got any, and I went at different times too.. You would think if the teriyaki chicken is the most popular thing that everyone orders, don't you think they would stay on top of that teriyaki chicken so they...

Arrived at 6:15 pm Sunday, Sept 25. Four gentlemen working, none of which had their gloves on when handling food. We were told that what was on the serving area had a very limited selection. Missing half of the entrees and there were No egg rolls, spring rolls, or other sides. The gentleman who served us said what they had was it, they would not be having anything the rest of the night. They were out. We proceeded to order meals with what they did have (which was not our normal selections). As we were seated and eating our meals, a lady and her son came in and they were told the same thing. They left without ordering anything. We were sitting at the table and finishing our meal. Then the employees began bringing out more selections that had been cooked and were fresh. (Other chicken and beef selections and egg rolls). Things that we were told they would not have any more of for the rest of the night. The sign says they close at 9pm on Sunday. So that meant they had at least 2.5 more hours to serve customers. But we were told what they had out to serve was it. Also the trash cans were over flowing and a bucket of dirty water and rags were sitting out over by the trash can/fountain drink area.

We will not return there, and that is the usual Panda Express we...