Texas Roadhouse — Restaurant in Sherman

8/10/24 first time eating at a Texas Roadhouse. I don’t normally like eating at chain restaurants, especially steak houses that are chains. But, I had been wanting to try. Me and my son I don’t normally like eating at chain restaurants, especially steak houses that are chains. Me and my grown arrived around 8:30 on a Saturday night. We checked in online which was very convenient. Upon arrival we gave our name and was directed to give our name to the hostess. Instantly I was disappointed. She asked our name and said nothing else to us. We stood there unsure if she heard us or what.. she kinda had an attitude, and if this is the person that you choose to be the first person of contact at your restaurant probably is not gonna be a good experience. We were shown to a table. There is no kids in our party just two adults. They sat next to a huge table. They had more children than adults and children were all over the place banging on the booth behind us all up in my space and they were just not being controlled why they would sit somebody without children next to a table like this.. you would think seeing How the table was acting, they would’ve found somebody with children to sit next to them. They were there the whole time we were there were children all over the place banging on The back of my seat. The waitress was friendly however I could tell she was in a hurry. She said she would give us a couple minutes to look. I told her it was our first time visiting, and literally she gave us less than two minutes. She was trying to break and right after we got our check, we never saw her again. The appetizers were big. Nothing special, but there was plenty. We each ordered prime rib, maids, and had macaroni and cheese and a sweet potato, and I had the mixed vegetables and sweet potato potato. I get it. The bread was good. The Main dishes, and side dishes were subpar. The steak had no seasoning on it from what I could tel. I couldn’t even tell that it had salt and pepper on it. My food instantly went into a box I wasn’t going to eat there were kids banging on the yelling. My son attempted to eat and he literally ate a quarter of the steak and we left she brought me boxes for my food, I waited for 10 minutes for somebody to come back by so I could request a bag to put the two to go boxes in She never came back. As I assumed at the beginning when I felt rushed, she probably left or went on break. I went and found somebody and asked them for her to go back to put the boxes in. It took them almost 10 minutes to bring me back a bag. Nobody said anything to us, and we left felt. It felt like we were eating at a loud chilis. This is why I normally do not eat at chain restaurants. I see why they’re known for their bread being good because that was pretty much the only good thing about the visit. I wouldn’t go back and I wouldn’t recommend. Putting somebody next to children that aren’t acting right when they don’t have children and expecting them to enjoy a meal. I understand the weight staff is young. That’s what management is for. To oversee and make sure this doesn’t happen. I got home boxes are still sitting on my kitchen counter next morning. I have no intention of eating it be good. I understand it was towards the end of the day spending hundred dollars on food that doesn’t have any seasoning on...

Dear Texas Roadhouse Management Team,

As loyal patrons who greatly value tradition, service, and quality at Texas Roadhouse , my husband and I chose to dine at the Sherman, TX location last night. Upon arrival, we were promptly seated, but it took approximately 10 minutes for our server to come over to take our drink order, “Howdy” each table should be greeted within 15-45 seconds of being seated. “Engage” not one of the 5 story points were touched by our server. Given her evident busyness, we also placed our dinner order at that time. Unfortunately, the drinks took a considerable amount of time to reach our table. “Arrive” serve drinks quickly within 2-3 mins.

When our food finally arrived, I had selected the house salad as one of my sides, which was served when I was nearly done with my main course. Throughout the meal, there was no check-in to ensure our steaks were cooked to our liking. Later on, our server inquired if everything was satisfactory, to which we only requested to-go boxes as we intended to finish our dinner at home, as the overall experience fell far short of what Texas Roadhouse typically offers.

Before we left, a manager(Katlin) approached our table simply to ask if everything was alright. My husband commented, "Do you want us to be honest?" She seemed to take it lightly and walked away. I then questioned if that was how customer feedback was received, to which she responded, "What do you need?" Consequently, I replied, "Never mind." Shortly after, another manager(Monica) approached us and inquired, "So, what happened?" I informed her that I would provide my feedback in writing, to which she queried, "Are you sure?" I proceeded to ask for the other managers name to which she responded “why?”.

Regrettably, this has been the most disappointing experience we have encountered during all our visits to Texas Roadhouse locations. Which was very hard to believe when Texas Roadhouse stands for “Legendary Service" with HEART. As service experts and customer service trainers ourselves, it is disheartening to witness how the image of a chain can be tarnished by a few individuals who fail to grasp the essence of exceptional customer service.

I trust that this feedback will be received constructively and will contribute to the ongoing improvement of customer experiences at Texas Roadhouse. We sincerely hope that our next visit will reflect the high standards and exceptional service that we have come to appreciate from your establishment.

Best regards,

The...

We came there a couple of weeks ago for my husband’s birthday. We live in a small town and drove about 1 1/2 hours one way to get there, but it just didn’t seem to be the same as it was when we came for his birthday about two years ago. Our waitress was relatively personable, but our food experience was pretty poor.

I got the Filet Mignonette and only ate 1/2 of it, asking my husband if he wanted the other half because I wasn’t going to take it home. It tasted pretty bland to me, not a lot of flavor and my husband felt the same way after I gave it to him. It was pretty disappointing because when you make a 3 hour road trip (to and from) to go to a steak restaurant, you’re really looking for a savory flavor. My husband ordered the Porterhouse and he said it too did not have a lot of flavor and it was slightly over cooked also. We would both give our steaks that we ordered about a 2 1/2 on a scale of 1 to 5 with 5 being the highest.

He had the macaroni and cheese and he was disappointed there also, he said it wasn’t creamy at all. He said he’d give that a 2. I had the Sweet Potato and with the honey butter 🧈, it was decent, however, the amount of marshmallows was overwhelming to me. I would give that a 3. We both liked the rolls 🍞 with the honey 🍯 butter and would give them about a 4 1/2.

Outside of us enjoying each other’s company, we were very disappointed with the night’s meal. My husband, of course, was very gracious as I was taking him there for his birthday, but I don’t think we’ll ever go again.

I originally gave this a (2,) but since I responded to their request where they wrote me back (see picture below,) I never received a response from them. Furthermore, it was a generic place for me to respond and not a personalized one. For me, and in my opinion, if they really wanted to communicate with me about our experience there, they would have given me a more personalized email or at least an individual to correspond with. For further clarification, I did respond to the email address and just double-checked my “ALL E-MAIL” on my phone and it did not show me a response to the email they asked me to send to them about the experience...