Ashley Store — Local services in Sherman

We have owned some Ashley furniture in the past. It was great and lasted a long time. In fact, my old recliner made it about 17 years! So, that being said, we live in Denton, and decided it was time to buy some new furniture. We just had bought some couches about 2 years ago, but we wanted something with more quality.

We have not been disappointed! We purchased a recliner, for my neck problems, and I found a great one! We also bought an oversized, two-seater couch. It has the reclining options in them as well. The beauty of both of these pieces is that they have a button to raise or lower your neck. It was exactly what the proverbial doctor ordered!

These couches are solid, and recline electronically. You can purchase a warranty to the tune of about $500 to insure some piece of mind that if anything goes wrong, this should cover it. If you don’t use it, then you can apply it toward in-store credit in a few years.

Ryan was our sales person and knew what he was doing. He showed us around briefly but actually knew what I was looking for when he led us to our new furniture.

Sold! Our delivery date was a few weeks out, and they apologized for that, but we weren’t in a hurry so it was fine with us. The good news, they were ready to deliver 2 weeks earlier than expected! Awesome!

Once they were delivered, the crew was super professional. At once they noticed a damaged part on the recliner and they reported it to be fixed. (It was fixed about a week later and one would have never known it was damaged.)

They put everything together and we have enjoyed it tremendously for a few weeks now. I promised to review as I like to spread good news too!

So, after our experience at the Ashley Furniture in Sherman, Texas, I would advise anyone looking for good, quality furniture…head on over. You won’t be disappointed!

(I edited out my dogs, so the picture might have...

I wouldn’t recommend this furniture store to anyone. In fact, the last thing I would ever recommend is ordering a sleeper sofa from them—especially if they tell you it will be custom-made. Don’t accept it.

I paid $2,000 for a sofa that I’m sure would’ve been sturdier and more durable if I had bought it from a Goodwill store. What they sold me is an absolute joke.

On top of that, I paid $400 for an insurance policy that was supposed to cover cleaning and repairs, but they didn’t even provide clear information on who to call or how to get someone to come into my home to fix this mess. And honestly, I don’t even understand why they offered a repair service for something made with such poor, shameful materials.

It feels like they built this sofa as if it were meant for a dog—and honestly, I think even dog beds come with better mattresses. I’m deeply disappointed and extremely upset.

I paid far too much for what turned out to be the most unprofessional sleeper sofa I’ve ever seen. At this point, I just want my money back and for them to take back their trash.

The metal frame of the sleeper sofa bends when my son lies on it. I was told the mattress would be memory foam, but what I received is a cheaply stuffed cloth cushion. There is absolutely no foam in it—none.

It’s unbelievable that a supposedly reputable furniture company like Ashley could create such a pitiful, laughable, and embarrassing piece of furniture.

I lost my money on this garbage. I feel deceived and taken...

Ordered 4 side tables (Slightly smaller than end tables) on April 27, 2021 for our living room. When asked, the salesperson quoted an expected delivery date to the store of mid May. Received a call on May 5th that delivery would be delayed until mid June. That’s a big difference. I’m disappointed. I guess I’m spoiled by Amazon who almost always meets, or exceeds, their delivery date promises.

June 28, 2021 update: Still no end tables. Mid June came and went. I called the Ashley HomeStore in Sherman several times since then. Each time I called I received a different answer, none with a specific delivery date. First I.was told it would be another week since it had to go to the warehouse first. Then, it was going to ship in a few days directly from the factory to the store in Sherman. As of today, it’s supposed to ship tomorrow to the warehouse, and then to the store. I have no trust that it will. It has now been 62 days since I purchased, and paid, for this furniture. I just can’t seem to get an accurate delivery date from this company.

July 1, 2021 update: We finally received notice that our furniture is available for pick up, drove to the store and brought them home. When we opened the boxes they were not assembled as promised (See pictures). I requested complete assembly because I am handicapped. We put them together ourselves rather than wage a protracted battle. Case closed. I don’t...