Bonefish Grill — Restaurant in Short Pump

Another restaurant located in Short Pump, another disappointment beyond measures. Without any further delay, here is my review...

The Good:

Taste- At such an elegant, upscale and classy restaurant such as Bonefish Grill, one can only expect that the food be fresh, never frozen and they are on point. I ordered the Grilled Salmon with two sides and I was not disappointed with the taste. The flavors and delicate texture of the fish were amazing, amost as amazing as the Pan Seared Salmon from Cinebistro.

The Bad... Everything else:

Location- My date and I went to this restaurant at 5:45pm on a Saturday night. Can someone say BIG MISTAKE? Short Pump during this time of the week is very busy and congested. Since there was no parking anywhere near the restaurant or side streets, we had to drive around one of the parking decks for 25 minutes to find an open space.

Service/Hospitality- Upon entering the restaurant, there was an overflow of customers waiting to be seated. We put our names on the list and they said it would be a 20 minute wait. 20 minutes quickly turned into 35 minutes before the buzzer went off. We were then seated at a table and no server came by to greet us until 5+ minutes passed. After taking our orders, the server did not come back at all unti the food came out, which was roughly 25 minutes later.

Portion Size- For as much as the Grilled Salmon entree costs, I was expecting to be full off of the meal, but as you can see in the pic posted, the portion size is big enough for a 13 year old child, but surely not for a growing man.

Overall- Bonefish Grill has great food and may be considered a sophisticated eating establishment to some, but with this particular location, I would not recommend anyone eat here unless they truly had to. It tends to be overcrowded, the service is subpar and parking can be an issue. I have been to the Bonefish Grills in Chesterfield and Fredericksburg and they have not given me nearly as big of a headache as the one in Short...

I decided to stop here last night to eat. Upon walking in to the hostess table I was greeted and let them know I would like to sit at the high bar, and they said okay choose whichever seat. I went and sat at the High top bar.

I sat there for about 10 mins before ever being assisted. One of the hostess/maybe a manager, as she was walking by took notice that I had not been serviced. She apologized, went and grabbed me a menu, and silverware. She said I will get the waitress over here soon. I appreciated her taking notice, now here is my reason for the 2 star.

Valerie, the waitress came over as if she was annoyed. She took my order for my drink & appetizer. Later came to take my order for my full meal order. She never came back to my table afterwards. Her vibe was real off/nasty towards me for whatever reason. During my entire meal, she never once came back to refill my drinks, I had water and ginger ale. She never asked if I needed anything. When she finally came back, I asked for a to go bag and a refill drink in a to go cup. I will certainly not return to the restaurant and ever sit in her section if I notice she's working.

Lastly, keep in mind I sat for almost 10 mins before having my order taken but 2 separate parties came in after me and Valerie immediately took their orders. It was a table right next to me, as soon as they sat down there she was. Then another family of 3 sat at the table directly in front of me and within mins she was there taking their orders. So you mean she never noticed me for 10 mins in her section. 🤔

With all this I still left her a tip, in which she didn't deserve and I'm a big tipper whenever I go eat, she definitely didn't deserve over the 18% I left, she deserved nothing but I...

I had a mixed experience when it comes to Bonefish Grill. My Mother, Uncle, Sister and I were celebrating my Sister's Graduation from High School, and wanted to try a new place in town. When we got there we were seated in a comfortable area near the window, and waited for the talkative waiters and waitresses to serve us. The travesty started when our first waiter an African-American man in his late 20's left his co-workers banter. He then to began to explain what's on the menu, but my sister wanted to inquiry him on what's in the food to avoid any allergic reactions. When my sister began to speak our waiter said this "just a minute, ma'am", and continued his description. When he left to get our drinks my Mother was furious at his disrespect towards her and lampooned the phrase "In just a minute, I could be seated at Kona Grill." My Mom then called the Manager who was very respectful and apologetic towards us, and made our waiter switch with an Asian-American man in his early 20's. If I could remember his name I would have certainly gave him props. He was respectful, haste, orderly, and a good conversationalist which changed our experience from bad to excellent. The first waiter returned to his bantering and we could tell from afar from body language that he was ranting about us. Thankfully, our current waiter noticed this and broke up the conversation. The first waiter began to wait customers of African descend which was surprising to me as an Afro-Caribbean myself. I would return if they disciplined their waiters and...