Ray’s Italian Ice & Frozen Custard — Restaurant in Virginia

Well first of all don't assume my identify. I am a friend of the lady you spoke to and was in the car with her when she made the phone call. She was not yelling at all. Your young employee wouldn't give us her name or first initial so we could let you know who she spoke to. We were uncomfortable giving our number to someone who wouldn't give us their name. No clue why she was crying. I heard you yelling and I'd correct a friend if they did something wrong but she only yelled at you after you called and yelled at her. I've visited your store multiple times and understand what she means about your personality. You're very unprofessional. I'm not sure what went down about her and her daughter's rocket or any situations other than the phone call, but I will make sure many people know not to come to your business. Rita's is a much better place and everyone should go there instead. Work on your personality/professionalism before you and your employees take on these...

Great portions, delicious custard and ice, friendly staff.

Editing my review to say that there is a new point system that's a bit different from the old system. I had a little hiccup during my visit with the new system today that left me feeling a little disappointed. But the staff were quick to offer a solution that went above and beyond what I felt I had missed out on, and I greatly appreciate the gesture. It would not have stopped me from continuing to visit when I can, or telling others about how much I enjoy the establishment, and I will continue to do...

Went there with my family and the owner or person who attended us was rude. The Ice cream was great! But the service was awful and we were a lot of people! So a decent amount was spent there. We have gone there before and it wasn’t like that. My family came from out of town. So for them to have had to experience this, was not a good thing. It’s disappointing to know that as a costumer you are paying for a product and the service and you’re not being valued...