10/10 Bar & Lounge — Restaurant in Shreveport

My overall experience was very tainted due to customer service and expectations. I say that because, the door greeter informed that if we (my friend and myself) pay 20.00 per person we would have access to upstairs and downstairs activity.

Unfortunately, after paying a man basically screamed at us tell us to go upstairs because we purchased a VIP wrist brand. Keyword VIP, well their was no VIP access just able to go upstairs to their club area. Meanwhile, it was not VIP material, My friend bought a drink that was 16.99 and was served in a plastic punch cup. I asked for a sweet red wine, I was informed that the upstairs bar did not have wine only downstairs. I was confused because the gentleman that was yelling wouldn't even let us near the bar downstairs. The bartender apologized and said if you pay I will go get it for you. Well, another gentleman came an told her downstairs bar was closed and she couldn't go get any wine. So, this was a double inconvenience for me, when I was highly interested in having the upscale bar and lounge experience.

I do understand the establishment is new, however management, if it was managment they should work on their communication and customer service. An elegance should be established throughout the entire build not...

First of all, I didn’t even get to eat. Let’s start there. We had reservations for 5 and was told there was nothing available for us to sit. They sat us at the bar to wait for over an hour before we eventually left. This was unanimously the worst establishment I’ve ever been to. The customer service from the bald head host with the gold teeth was disturbingly unpleasant and unprofessional. Extremely rude and had an attitude on par with a female undergoing her menstrual cycle after being bullied by the popular high school cheerleader. Better yet, it was that of a spoiled toddler who didn’t get her way. I will never return to this establishment. It should be called -10/10 or just plain 0. If I could leave 0 stars I would. The music was also too loud for my liking. Worst bar and lounge ever. You’d do better getting takeout and...

We reserved for Saturday, we couldn’t leave until later in the evening, thinking we could go have dinner. Our reservation was at 11 we arrived and got taken upstairs to like a club environment so we were confused. However, we drove a hour so we were going to enjoy ourself. The server did let us know we could order food, even though we were in “club area” My only complaint really was when you are reserving online, they should definitely make it clear, we had no idea again we live a hour away. We all ordered the fish and it was probably the best fish I ever had. But just make the website clear, so we can know if we are in the “club” section, when we wanted to sit and eat dinner in the dining room section not...