Starbucks — Restaurant in Silver Spring Township

My initial experiences at this Starbucks are usually positive and of no consequence. However, today upon ordering, I gave the barista named Brooklyn my water bottle and asked for warm water. To any typical high school graduate this means, not hot water or cold water. Warm water means tap water. After the barista ensured she understood my request of warm water, she then asked me if I wanted the water bottle filled all the way. Then, for whatever reason she fills the water bottle with boiling hot water, and handed it to me. Upon drinking it unsuspectingly, I ended up spitting the water and burning my tongue and roof of my mouth right away. Due to the shock of given boiling hot water, I exclaimed to Brooklyn and her co-worker who both simply looked on to be with blank stares that she had given me hot water. Without any kind of apology or sympathy, she then slammed my order to the counter and then began to complain that I had asked for that water. Now, I am not the person who typically cares for having the most above and beyond customer service, but I expect to be treated right just as the actual barista expects the same. But if you end up serving someone boiling hot water, and burning their mouth, there should be some kind of compassion garnered. When I had asked for the manager, I was met with the same blank stares and the reply of "The manager is not here today." How incredibly convenient for them! Then when asking for Brooklyn's name, she replied to my question directly enthusiasm and not a lick of shame, after the incident that she was responsible for. Needless to say, I will not be coming into this Starbucks ever again. It seems as though the common courtesy and care of Starbucks associates are gone and lost. Be cautious of the false pretenses these youths have when working. They will continue to injure customers their...

I work within 1000 yards of this location. Between myself, co-workers, and my girlfriend we can never seem to get what we ask for from the less than enthusiastic crew, yet always seem to go back to try and give them another chance. i don't want to always have to go into Target to enjoy some coffee, but it seems that is our only option. I shouldn't have to microwave my coffee or tea within 4 minutes of having it handed to me if it costs $4+, but I guess they don't like to serve anything past luke warm, even if I ask for it. Maybe they can just switch crews and give the nice people who work the Target location some training on the drive-thru? They really need to do something...

And what is up with the girl who is always running outside to smoke by her car and talk on her phone? I wish I was paid to enjoy creature comforts at work. Maybe Starbucks is having her test out a new "ashtray flavored" latte. I love having cigarette breath blown at me while I'm trying to wake up. I guess I'll just get my morning wake-up from Sheetz until...

I went here a long time ago, around 2019. I was trapped in a very abusive relationship, where if I’d bring something home made the wrong way, I’d get hit for it. I mentioned the coffee I ordered for them to be made with no sugar, twice, because he was 1, diabetic and 2, I knew if I brought home a drink with sugar, I’d be beat that night. The employees MOCKED my request, by frantically repeating NO SUGAR NO SUGAR GOD FORBID YOU PUT ANY SUGAR IN, DONT FORGET ABSOLUTELY NO SUGAR!!!!! Then they all laughed amongst each other. It was very rude and unforgivable to me. The drinks were decent, the service...