Burger King — Restaurant in Simi Valley

I try to avoid this place. I've been here a few times and each time I always get my order wrong. Today I reluctantly went here because my son wanted to have their new spider man burger promotion. I thought why not give them another chance. We went through the drive thur to order. They sold out of the spider man burger and he opted for their kids meal which had the spider man promo toy included. I order my son a plain cheese burger with bacon kids meal. I ordered a whooper meal. We got to the window and paid for my food. I received our drinks. I waited 10 minute before being handed to bags. I looked inside and it was missing my son's burger. I waited a few more minutes for the burger. When I was given the bag I asked the lady if it was plain with bacon. The worker said yes and I left. I parked in their lot to check and sure enough my son's burger wasn't plain. So we went inside and requested to have it fixed. So they made it. Waited another 5 minutes. Before leaving I checked again and it was missing the bacon this time. I had them redo the order and they finally got it right. This is the last time I will be going to this burger King. There is sometime wrong with their...

Listen, the food is good. But someone forgot my mozzarella sticks, no biggie. I just went back to check with them to get my order because I ordered in the drive-through. But this lady was adamant saying it's in my bag but I gave the bag to the employees to look. And there isn't a small bag of mozzarella sticks. I'm not gonna lie, "this lady insisted, saying she packed this order herself. I would believe her. But she refused to help. I would accept a refund or just replace the order that I got charged for. I got charged for bout $2.35 for 4 pieces of mozzarella sticks. I never got them. The next best solution for me was askin " You know what? I'm really not gonna argue for $2.35. Just charge me for a new order then. Cause like being adamant so people can't get free food I get. But like lady, I didn't get my full order, and customer service wasn't worth even coming here. I'm just gonna avoid this Burger King. Or just check my order after they handed it to me through the drive-through and check before driving away from the window. I really don't wanna be this idiot but I think I'll...

I wasn't very pleased with the extremely slow service or the under cooked meal. I pulled into their drive through thinking it would be quick & easy...... I turned out to be completely wrong. Despite the fact that I was the only car in the drive-through , I was told to wait 7 minutes before placing my order. I had just made up my mind to begin to pull away to leave when the lady was ready to take my order. It was extremely difficult to even place my order due to the fact that they were repairing and/or replacing the outside drive-thru menu, so I had to basically guess at what to order. Then once I was handed my order it was completely wrong, everything but the drink was incorrect. By this time I just wanted to leave so I took my food (whatever they decided to put in the bag) & left. For the amount of time that I was sitting in the drive thru I would've at least expected my food to be fully cooked. It wasn't fully cooked & tasted terrible. I don't think I'll be going back to that...