Starbucks — Restaurant in Simi Valley

Did a mobile order for 2 drinks sitting in Makenna breakfast tacos parking lot (should have bought a drink there, right?) App said 4-7 minutes. I completely understand it’s not an exact science as far as wait time. Drove from Tapo Canyon to Hwy 118 and First location. When I got there, drinks were not ready and the barista was having a back and forth conversation with what seemed to be a regular, chalk it up to good customer service I suppose, but all the while my drinks have not even begun being made. After their conversation was over was when he told me they would now begin working on my drinks, mind you, I had already been IN STORE for 5+ minutes. Then, when they gave me my drink, it was quite low and full of ice (I ordered light ice) as pictured. After taking it back and asking for it to be remade, the 2nd pic is the remade product. Would it have been so difficult to make that the first time? The mobile ordering is supposed to add convenience for the customer and it absolutely did NOT.

3/13/25: I figure I’ll just use this review as a living journal of the times I get shorted on a drink and/or they incorrectly make it while also giving credit when it goes good because it really isn’t fair to base it off of one visit.

3/14/25: a little better today. Got the light ice correct. I think what bothers me the most is the inconsistency.

3/17/25: drink was exactly what I hope for every time. Gained a star.⭐️⭐️

3/18/25: the consistency is trending upward. Again, what I’ve hoped for with every drink.⭐️⭐️⭐️

3/26/25: not great, but good enough, I suppose. ⭐️⭐️⭐️

3/31/25: right back to where we started. I’m not understanding how this is acceptable to give to a repeated loyal customer and think we’ll be okay with it. Edit: asked them to remake it, and same date, different drink, and look what they gave me.

04/04/2025: perfection, Starbucks! Perfection!

04/14/2025: just what I’ve come to expect and love!

04/20/2025: loving my drinks lately! They even added little designs on my cup, and believe it or not, it matters and helps. ❤️

05/17/2025:...

The drive-through employee asked me after my order if I would like a vanilla yogurt. I said excuse me, the employee asked me again “ we have an excess amount of extra yogurts, would you like one?”. I said yes since she made it seem that it was free and if I didn’t take it they would throw them away or go bad. I then looked at the app and noticed they charged me $5.65 for a $2.95 drink. And the receipt was not itemized it only said in-store purchase. I then called the store because I really didn’t want to purchase this yogurt and the lady that picked up the phone said that the yogurt was not free that they were “up selling yogurts”. I told her that their sales tactics was very deceiving to the customer and to the average person the way that they worded it meant that it was free. She apologized, but makes me wonder how many customers have been...

I stopped by this Starbucks today in the morning because I was craving a bagel. I tried to place my order off the mobile app but it wasnt working correct so I tried the website as well which didn't with either. So I just drove to the place. I found parking easily because this Starbucks is in a big plaza and I came at 5am so there weren't as much people here. I was able to place my order of a small white hot chocolate and a plain bagel with cream cheese. The person who took my over provided great customer interaction. I never had the white hot chocolate here before so I wanted to try it. It didn't take long for my order to come out, the white hot chocolate was kind of sweet to me so I don't think I'll order it again. My bagel was good and toasted so it hit the...