Brighton — Local services in Simi Valley

I went in the store knowing what I wanted to buy. I grab my items, and Polly offered to add pictures to a Locket Necklace and I thought that was amazing. Saved me time right. I should have done it myself. It was a nightmare, i kept sending the email of the picture over and over again. I dont think she knew how to open an email. I was in the store for an 1 hr and 20 minutes, because she was trying to print the image with the printer turned off, she tried to print with the paper backwards, she unplugged all the cords from the printer and plugged them back in wrong, she couldn't put the pictures back in the locket, she actually damaged the locket trying to put the picture in the locket. I don't know how this woman has a job there. She literally did everything wrong. I told her specific details on how I wanted my items wrapped, and she proceeded to not do what I requested. I had to keep repeating myself. Im used to having amazing service, they offer water, they ask if I have questions. Nothing of this was done, maybe I wasn't dressed properly to get good service. Mind you, I was in the store longer than I expected. I literally saw other shoppers come in and get better service then me. This is not the Brightons service I expected. Made me feel terrible actually. So...

I took my wife to visit this Brighton store since it's one of her favorite store and she never been to this one. I also work in the area so I was familiar with the Simi Valley town center and that the taxes are lower here. I found parking easily in 4th of July and the store was not busy at all. Mai was our representative and she was very helpful. Her personality and customer service was amazing with my wife. She showed her their purses, necklace, apple watch bands, earrings and etc. She also got us some water and my wife a champagne glass. My wife had an amazing time interacting with her and we spent like 30 minutes inside the store. My wife really like the selection of products they have here and planning on coming back soon with her mom. I got my wife the apple watch band here along with a charm for her necklace that they...

Lovely jewelry, charms are sweet and interchangeable. Love the purses. Im still using my red luggage from Brighton from years ago. Its nice to get invited to special events. Everyone is so kind who waits on us ladies when we walk into the store. Water is always given..and the...