Wendy's — Restaurant in Simi Valley

I’ve been meaning to write this review for awhile now, so here we go. On October 31st at around 2:30-3pm I came to this Wendys with my family via drive thru. There was a confusion with my order when it was read by to me by Jayden. I repeated what my order had been and she was trying to get it corrected for me. Unfortunately this caused a delay & what astonished me the most was that she was yelled at by an older Hispanic lady by the name of Leslie for taking so long and wanted Jayden to hurry up because the drive thru was getting backed up. Leslie’s attitude towards Jayden was absolutely unnecessary & unprofessional. She had no reason to show poor leadership skills to a young lady who was simply trying to fix the mistake that had occurred which was likely caused by Leslie because the woman that took my order had an accent. Not only did Leslie yell at Jayden while I could clear see and hear the altercation, she also talked poorly about her in Spanish. I gave this location 3 stars solely because of Jayden. She maintained her politeness and professionalism the entire time that I waited for my items and not once disrespected Leslie like Leslie did her. Leslie needs training in not only how to be kind to fellow coworkers but how to be professional while working customer service. Thank you Jayden for being the definition of professionalism and dedication to ensuring the customer...

I stopped by this Wendy today to grab lunch since this location is near my work office. I used the app to place my mobile order and also used the offer that they had to get a deal on their double cheeseburger. I added fries to my order and then paid through the app. It didn't give me a time to select so I figure they just start making your order once you're there. When I pulled into the plaza this place is in, it was basically quiet. There are pot holes in Wendy lot so be aware. I pulled up to the drive thru and told the worker I was picking up my mobile order. I was told to pull up to the first window and then a little forward since my food wasn't ready. It took like 5ish minute for my food to come out when they had no other customers. I thought the double cheeseburger was okay, it reminded me of my high school food but the fries were delicious. Seasoned perfectly and the softness of the fries...

When I arrived the girls at the counter were amazing! Super sweet and food was made and hot. However, when I went to refill my cup the lady who helped me (because of the shirt I believe it was the manager) she had the a look on her face of complete disgusting and had an attitude when I asked foe a refill. She then proceeded to only fill my cup 3/4 way full. When I asked her to fill it to the top she was super annoyed. Honestly, if it wasn't for the other amazing girls working behind the counter. I wouldn't go back. But I certainly wouldn't want to be helped by that manager. She acted like doing her job was a problem.

On another note thank you to the sweet lady from Mojave who was like a burst of sunshine! ...