KFC — Restaurant in Sioux Falls Township

This review is actually a combined review of two stores and multiple occasions, because I don't believe I have reviewed either store before for any of the times we've visited.

Pre-covid we ate the buffet at LOUISE often. There was a worker at this store who was amazing. I haven't seen her in a long time, due to Covid, but I want to say her name was Melanie. She was the only upfront employee and was running register, supervising the buffet, calling needs to the cooks, cleaning the lobby, and anything else that needed doing all with a good attitude and a smile. She mentioned she was the only upfront employee because others had called in sick or hadn't shown up; it wasn't said like a complaint or whining, it was just stating a fact. We asked to speak to her manager and told her manager in front of her she should be given a raise and considered for management and gave the manager examples why. Her manager kept cheering, patting "Melanie" on the back, and saying things like, "Listen to that!" They both thanked us warmly. Shortly after that, "Melanie" was promoted to assistant manager and given a raise. Then came Covid. We have missed our friend.

Approximately two months ago, KFC, through the app, offered 1-per-order 8-pc chicken buckets for $10. When I went to the LOUISE store, the employees told me the offer was only available at the KIWANIS store. I thought it was strange, but I considered it might be a corporate vs. a franchise offer.

We had eaten at KIWANIS once or twice and we'd never had problems. I say this hoping my experience was a isolated incident. When I entered the KIWANIS lobby as a man was leaving, the drive-thru worker said to a manager, as she walked back to drive-thru, "It's obvious they don't know what time we close." I thought the statement was directed at me and was pretty snotty. I had been sent from the Louise store; mapped the KIWANIS location and phone number; called the store to see if they were, indeed, fulfilling the deal; drove to that store; pulled up the app; completed two orders; and, still walked in ten minutes before the lobby closed at which point, I would have gotten in the drive-thru line to make my purchases before the drive-thru closed thirty minutes after the lobby, as best I can recall the store hours. A male customer was entering as I was leaving. And the manager brushed my apology aside and said I had time when I said I was sorry to be late.

Yesterday, my husband stopped at the LOUISE store again to see what they would tell him because we wanted to buy the buckets through the app again. This time, he was told he could purchase the buckets, so he returned to the car where I quickly used the app to buy our chicken. He said our friend was managing, and I wonder if time of day, attitude of employees, and/or a misunderstanding of the app offer made a difference in the employees telling me I couldn't get the offer at LOUISE the first time, though they sounded genuine.

The chicken from both stores was good and hot. I open the bags and bucket lids so the chicken won't steam and lose its crunch or get soggy. The thighs and legs are small. And, there's extra original recipe coating that doesn’t get cooked in crevices. Overall, we've gotten much better chicken at KFC than HyVee or Popeye's. We only buy KFC when it's on sale though, because, to us,...

I had a very interesting experience today. My dad gave me a coupon for buy one get one free kids meal. I show up at 1:00 and ask for two tenders two mac and cheese and two milks. I also asked for ketchup on the side. They didn't give me ketchup, they didn't give me napkins and they didn't give me any silverware to eat the mac and cheese. I called back and tell them what happened and the person who was at the register and who took care of my order took the call and hung up on me. I called back right away and I said the call failed or you hung up on me and she says I thought that's all you had to say. Literally just hung up on me didn't say anything didn't say sorry didn't offer any solution. I can't eat the mac and cheese and it's probably going to get cold by the time I get to any silverware. Sitting there saying that they don't want to be rude and that I'm asking for free stuff when I didn't ask for anything. I will not be returning to this piece of crap store for any personal needs. In this economy it's too much to ask for good service while also getting a deal and this is a clear example. Just straight refusing service. I'm going to assume that this was just targeted harassment towards me due to the fact that there wasn't one customer in your store or parking lot or drive thru. And the energy when I called... You were talking out your neck fr when I called back after you hung up on me. Visit date 08/21/2025...

SO where do I start let's see they don't have any vegetarian options.I know it's k, f, c, but still. Secondly, they didn't give me my entire order. I spent over forty dollars to drive home and not have all my food and some of my food wrong. I called them up and asked about it, and they told me that they don't do coupons so I could drive up and get it, or they could take my name, and they would take a portion off of my next meal . They just assumed that I was coming back to eat at a place that ripped me off. I asked them, why couldn't they just void the transaction? Or give me my money back and the manager, or whoever I was speaking with said it was a liability issue and they would have to call hr in canada.We're an american company kfc, is at least I thought it was. And all they had to do was actually hit void, and then the transaction would eventually return to my credit card. So I told her to enjoy the extra money I gave her and I hoped it helped her with her bonus. Then she turned the conversation around and said, I was berating her and told me to call back when I had a better attitude and then hung up. What great customer service this happened tonight. The fact that she acted like a victim instead of a responsible manager is laughable.the date is 4/27/2025 around 6ish i would be extremely surprised if corporate or canada reached out to me to make this right seeing how they're the victims, but...