Taco John's — Restaurant in Sioux Falls Township

Every Tuesday I go to Taco John's for Taco Tuesday. Me and the girlfriend pulled up to the drive-thru and I ordered seven hard shells three soft shells and their new little donut bites or whatever they want to call and I can't remember and the total was 24 bucks with a small pop. When I arrive to the pay window I gave him my cash and turned right around without asking if I would like anything like hot sauces or anything like that. He then open the window again and asked if I would pull forward this is the first time ever at a Taco John's I had to pull forward I'm guessing because of the girlfriends donuts. We sat we sat there waiting like four more customers got their food and after 15 minutes they came out and we received our food I said I ordered a small pop and the lady was courteous enough to say I will go get that she came out with a medium pop which was very kind of them to make up for that but what I forgot to mention was when the guy asked us to pull forward I asked for plenty of mild sauce and he said I'll put it in the bag so when the lady went to get my pop we looked in the bag and had no sauce. When an employee returned with my pop I said I told the drive-thru attendant that I wanted plenty of mild sauce please he said I will put it in the bag. So when she returned I asked her if I could get some mild sauce because I told him that I needed some and he said it'd be in the bag and it wasn't there and I told her I was sorry I didn't look before she ran in to grab a pop. She said she would run in and get it but I told her I will just follow her in and grab it myself she walks straight to the back where all the employees were just standing around five of them at back table and I stood there at the counter waiting but I didn't think about was the trees right by the pop machine inside if you come in to get your food so I just turned after waiting a couple minutes and grab my own mild sauce from the containers and walked out. I have never had to wait so long for food at Taco John's ever and there's only a couple things to drive to attendance to do is take orders the cash and make sure people get their pop and their mild sauce with their food. We had no napkins no pop no mild sauce requested and sat and waited 15 minutes all the opener tacos and find the hard shells it became kind of mushy let alone the first two tacos I had had maybe a spoonful of meat and I mean a spoonful the rest of the tacos were fine a little soft I was disappointed at that nobody wants a mushy hard shell I should have just ordered soft but it was Taco Tuesday and they were little bit cold and this has to be the worst I've ever had at Taco John's. I've never had a complaint at the Sioux falls Taco John's or especially the one on 10th Street because they've always been super fast very courteous and always remember to put the sauces in the bag and I've never had to pull forward I don't mind pulling for it if I have to wait a few extra minutes but almost 15 minutes was a joke let alone barely any meat soft hard shells no sauce and no pop. the lady that brought me my pop was very kind by giving a medium instead of a small and was very nice to me but I was surprised that she just walked straight back instead of saying here sir is where you can get your mild or handed me mild from behind the counter like I thought they were going to do. I hope to never again have this experience at the Taco John's on 10th Street they've always been one of the fastest Taco John's and always put plenty of meat on their food but this time they lack the meat soft hard shells very forgetful and didn't seem to be very apologetic except for the woman that brought me the pop. I hope next time my experience will not be the same or I will stop going there but I hope not too cuz I've always been the best Taco John's I've ever been to so let's just hope it was a bad day and we'll forget the past and move forward. In just a second I would like to say since they switched from putting the mild and hot sauces in the little cups the stuff they put in the packets is...

I went there yesterday for supper. I went through the drive through. I ordered a # 5 beef, (Meat and potato Barito Meal) Medium, with nacho cheese and sour cream and an order of fried chicken for my Dog. with a Dt. Pepsi. They gave me my food and I drove away. I went to take a drink of my soda and realized they forgot to give me my Dt. Pepsi. so I pull over, (I was already almost home which is quite a ways away) I look in my bag to make sure I got everything else. NO I did not! I got fried chicken and cheese and sour cream. so I drive all the way back. Go thorough the drive thorough and tell them I was just here and what I had ordered (Exactly what I had ordered) the kid said, oh yeah I have your drink here you can just pull ahead. I pulled up and told them AGAIN what was all missing. they apologized, and got me my food. While they were making it the kid at the window gave me my soda. It was Dr. Pepper, not Dt. Pepsi. so he got me a Dt. Pepsi, with NO ice, so I gave it back again and said I would like Ice in it. he took it and threw away the entire soda and got me new??? Why??? Then my Food came. I looked to make sure everything was there and it was. I got home... and it was a bean Barito?? NOT the Meat and potato one I ordered and PAID for! I can not believe the complete incompetency of this crew!! I go here quite a bit and have NEVER encountered anything like this!!!! and you can't even file a complaint on line because their web...

I went through TJ's drive thru. Ordered everything with no tomato and no lettuce. All tacos filled full with tomatos and lettuce. I called the store and got no answer after ringing for a few minutes. I hung up and dialed again. This time I was answered after a few rings. I expressed that i wasn't sure why our street tacos had limes in them and she explained that they come like that. I said okay as I did not know the tacos came with fruit in them. Then i told the gal that i was upset that the tacos had tamotos and lettuce in them after I requested that they be removed. Our receipt also shows that we ordered them without tomato and lettuce. One of the gals with me is alerigc to tomatos and cannot have it so this could have caused many problems. At that moment, the lady on the phone actually hung up on me. I am extremly upset and very disappointed in this service. I understand that it is easy to make mistakes, especially in the fast food industry, but there was no excuse for the rude attitudes that i recieved on the phone and in the...