Palmettos On The Bayou — Restaurant in Slidell

I had heard so many great things that I had to try it! I chose to take my family on Mother's Day so we could all have this new experience. Boy, was it an experience! We pulled in a rocky parking area where 2 buildings stood. The sign was barely visible on the back building. We weren't quite sure which building we were supposed to go to as there were no other signs or directions, and this was our first time. We had reservations and were seated right away. When we walked in, the atmosphere was beautiful! They sat us right in front of the Jazz Band, and we had an issue with that since we had 2 people in our party of 6 who were wearing hearing aids. They weren't quite busy yet as it was very early and they hadn't even started seating people in the back yet, so we asked to be moved to a table in the back where it was more quiet. They said no, they were booked. My people who were wearing hearing aids had to sit the whole brunch, not being able to hear what was going on at the table. We were then given a drink menu. I have to say, I was not expecting to pay almost $5 extra for my unsweetened tea when the buffet is priced at $46. Come to find out, the only drink that comes with your buffet is a glass of water. When we went to the buffet room, it was small and crowded. The food was ok. Most of it was served cold (things like Mac and cheese/scrambled eggs). It was an ok selection. Some of the items sounded interesting. If you have food allergies like milk, don't bother wasting your money. The whole dessert table and most everything on the buffet had some form of dairy. I really liked all the meats at the carving table. The brisket tasted great, but I got a tiny piece of meat attached to a big hunk of fat.....that was gross. We did get beniets at the table. Those came with the brunch. They were ok. When we were finished, I had to call the waitress over to get my ticket to pay instead of her bringing it when the table was empty of all food. I found that rather odd. Now, normally, the buffet is $36 per person. A week before my reservation, they called to confirm reservations and to inform me that the price would be $46 because it was Mother's Day. I confirmed and was prepared. What I was not prepared for was a 20% mandatory gratuity being added to my bill for a party of6 (all the restaurants I've ever worked in didn't charge gratuity unless it was 8 or more in the party). One of my party of 6 wasn't feeling well, so he didn't eat anything. He barely drank his glass of water. When I received the bill, I was in shock. They still charged me $46 for the person who didn't eat. So my total bill came up to $384. I was expecting to pay $300 until the one person didn't eat, and I wasn't expecting all of the extra. Nothing on the website said anything about the mandatory gratuity on a party of 6. That was almost $100 added to my bill for ok service. Thank God I had brought extra cash with me just in case, but I really feel like we were overcharged. I will say that for the style and food of this buffet, they should be charging Ryan's prices and not casino prices. If you have more money than you know what to do with and don't mind mediocre services/food, then this is definitely the place for you! Just to point out, though, the casinos have $50 per person buffets, only they have more food of the same quality, and it is served hot. This was quite an experience that my family and I will not...

Absolutely the worse experience I’ve ever had. Our waitress was Hanna, she was very polite but forgetful or just neglected to give my family and I the proper things needed to make our Mother’s Day brunch a great experience! It started with the us waiting a while for the speciality drinks we ordered, we asked about them after we noticed 20 minutes had passed and her response was let me check on them. We understood it was going to be busy stating it was Mother’s Day so the wait really wasn’t an issue it was Hanna attention to our needs, everything we needed we had to ask for. We asked for bread after waiting for a while, my husband asked for a Diet Coke and her response was remind me 😩. We had three steak dinners at our table, she never thought to bring any steak knives. Two of the guest at our table was not pleased with the grits that came with the barbecue shrimp as they must have done something completely different to them this go round because this is always our go to meal as we have eaten here multiple times for brunch. After we tracked Hanna down for the steak knives, two steaks at the table needed to be cooked a little more. As she was at the table I also expressed my concerns about the grits, she brushed it off and came back 20 minutes later after she noticed I kept staring at her for assistance. When she finally came back over to our table she asked if we would like fries? We both responded yes as it was approaching closing time. Keep in mind she asked two of us would we like fries and we both said yes but she only came out with one fry with tons of seasoning on it. Finally, two guest at our table asked for to-go boxes and we all asked for our desert to-go. She came with multiple to-go boxes but no bags to put all the boxes in. It was just a horrible experience, it almost felt as if she didn’t care because her gratuity was already included. Why work trying to take care of us when she will get a gratuity either way. This was the worse Mother’s Day experience we have ever had. I’m usually one who don’t do surveys but this experience was very upsetting and horrible. $400+ down the drain and I still had to stop and get something to eat on my way home. Very...

I had my wedding at Palmettos and before my wedding, I used to eat there all the time and loved it. It is a great place to eat but they were really disappointing for my wedding. First of all, I meet with Brittany the events manager to go over my wedding details. For my wedding, I literally had 3 decorations (a sign for the ceremony, candles for the tables, and a photo booth/ with a vase for photo props) She supposedly wrote it all down at the meeting. But even though she's the one you deal with, she does not work the wedding. I don't know if she did not pass her notes along to the on-site wedding coordinator or if she did and the wedding coordinator dropped the ball but when I got to my reception, the photo booth was NOT set up and the photo booth props were just spread all over one of the wooden benches on the deck. I asked the coordinator where the photo booth was, she said "oh, I didn't know what that was, do you still want it set up?" I said yes and she NEVER did it. So, I paid for a photo booth that was never used and I missed out on all those pictures. If she didn't want to set it up she could have told me, I would have had someone else do it. Also, the manager on duty that night was EXTREMELY RUDE AND UNPROFESSIONAL. We rented the cottage on the property for the wedding party to get ready. While we were at the ceremony, the manager was at the cottage without anyone from the wedding party (all of our personal belongings were there) and he was just over there looking around. Then he came to the reception and demanded we remove all of our belongings because he claimed he could smell marijuana smoke in the cottage. No one smoked in there, and he had absolutely NO PROOF, so while the reception was going on, two of my bridesmaids and a random wedding guest were forced to remove everything from the cottage. And, if you do plan on getting married there, keep in mind your rehearsal dinner has to be at 3, when Brittany suggested that time to me and I asked if we could do it later, like, at dinner time, she would NOT budge on that time. I never heard of a rehearsal dinner not at dinner time. I spent over $10,000 to get married there and they did a mediocre...