Jersey Mike's Subs — Restaurant in Smyrna

i came in around 8:40, my first mistake was coming in so close to closing hours. i came in and order a number 17 and 16, (hot sandwiches are not a good idea btw). after the meat and sides were cooked, they wrapped up my meal and handed it over. what i didn’t realize is that i had to tell them ahead of time that i wanted lettuce tomato pickles etc etc, as this was my first time ever being at a jersey mikes. so i asked if they could possibly add these items. i’m not upset about my own mistakes, im irritated by the reaction of who i believe was the lead on shift. she was rude and had an attitude. i got to the payment and these sandwiches were $16.50 a piece. my thoughts here are “wow 36.22 for full sandwiches are a lot, but my partner says they’re the best so let’s see”. TELL ME WHY I GET MY SANDWICHES AND THEYRE MID. i looked at my partner and said “you paid $16.50 for this? never again, you wouldn’t catch me dead” LIKE YALL PAY THAT MUCH FOR MEDIOCRE SANDWICHES? i swear on my life i could’ve gotten a better sandwich at subway. my partner was also upset they didn’t do it “mikes way” (what in the world is that????) and i said “i’m sorry i didn’t know” and she said “they didn’t offer?” “no” “well they’re supposed to. that’s weird” apparently it would’ve been so much better mikes way. i highly doubt it considering that the worst part of this sandwich was how dry the meat was and how slimy the mushrooms were. i’m disappointed to...

This place is a complete joke in customer service. I placed a phone order and called back to confirm the order. The young lady an attitude and was rude. I apologise to her for disturbing her. I walked into the establishment and the man at the register didn’t knowledge I was standing waiting to pay. He immediately took the gentleman that had just completed his order. A black African American asked me if I was picking up an order. The first person to notice I was standing waiting to be helped. I gave her the information then the man at the cashier wanted to help. After paying I asked for manager which is Richard. Now I see why the lady that answer the phone was unhappy. I asked Richard if I could speak with him. He rolled his eye at me. Walked over and stated yes. I explained the telephone situation and I called back to confirm. He immediately caught an attitude and stated we don’t call back order. I said I didn’t asked that I call back to confirm please advise if I am wrong. I stated to Richard I see that this is not a concern to you. Richard stated I’m listening to you. I stated no problem, who is the GM of the store Richard stated I am. Thank you Richard for showing me how you value your customers. Thank you for being rude and disrespectful to your customers. If you want to be treated with respect and acknowledge for being a customer stay far away from...

I ordered $30 worth of food at jersey mikes. I ordered 1 Chipotle’s chicken sub and one Philly cheese steak. I ordered via Uber Eats. When sandwiches arrive I had chipotle mayo all over my philly cheese steak. This sandwich is not even advertised with chipotle mayo. Only the chipotle chicken sub should come with chipotle mayo. I do not like chipotle mayo! Called the store and the answering party advised that I could come up there and he would remake and that and then hung up on me! I called right back and the same guy said they were busy and it would be a while before I talked to the manager. The point of ordering from Uber Eats is because I did not want to go out after working several hours! I am not so messed up with the mistake, because mistakes happen. But they should have offered to provide my sandwich free at another date. He chose not to, so I have already placed a call to the corporate office. Waiting on call back on Monday as they are closed. Next time, I suggest you don’t hang up on your customers. My sandwich is on...