Little Caesars Pizza — Restaurant in Smyrna

Last night while ordering I didn't realize that the app automatically sets your order for pickup the next day at 8:30 pm. After realizing the mistake I went inside of Little Caesars to let them know that it was an accident and that I needed to cancel the order. Once I was inside I was met with the rudest attitude I think I have ever dealt with. I told the lady who was turning off the open light at 8:40 that I had accidentally placed an order to be picked up in the morning and that I needed to cancel it and order in store instead. At this point this female laughed at me and said, "You'll just have to pick it up in the morning and pay attention when you're ordering we can't cancel that." I told her that I have work and cannot come at 11:30 AM to which she continued laughing, I didn't want to cause a scene so I asked if I could just order more and I'll just cut my losses with the others although it was $15 I really didn't have to spare. She walked to the back saying "We're closed" despite the fact it was 8:41 at this point and bread in the warmers. All I was ordering was crazy bread. I waited for a couple minutes and the entire staff in the back was laughing and making fun of us while we were still in the store. Finally my 12 year old daughter and I left and once we were in the car the employees were in the window laughing and making foul gestures. I'm not sure why such a scene was made over me simply requesting to cancel one order and place another. It was not that serious and at no point was I rude or unreasonable. I do know that I am completely done with Little Caesars. This was the most elementary display of behavior I have ever encountered especially considering this woman had to be in her mid to late 40s and possibly even 50s. These were adult adults, not kids. All they had to say was sorry we can’t refund you and we are closing. I get it I would have been disappointed but we would live. It was the attitude and behavior behind it and the fact my 12 year old had to witness adults...

Pizza hard as a rock!! Horrible Customer Service and quality of food. When I walked in the cashier was being rude to a pregnant lady. The pregnant lady walked out with her little boy. When I came time for me to order I asked what was available she said PIZZA!! 😒 okey-dokey can I please get cheese and pepperoni. She said NO!! I have one pepperoni and we don’t make pizza ahead like that… you have to place an order. So I tried to place an order. Before I could even say some thing she told me it’s gonna take about 10 to 15 minutes to get. And she had an attitude because someone was waiting for her on the phone. Since I was in a rush, I just told her you know what just give me that one pepperoni pizza you have charge me my almost 8 dollars for a box of pepperoni OK when I got home to feed my kids this pizza was hard enough to chip a tooth. I try to call the store to see if I can get the pizza remade so I can take the hard one that she did not pick up. I waited 30 minutes I called back again would not pick up I called a few more times nobody’s picking up at this point I’m gonna head to the store and request a refund. Get me wrong I love little Caesars. Just do not go to this store. It’s horrible now I understand why pregnant lady got so frustrated. Wish I could’ve...

Stopped by after I got off from a 12hr shift to grab pizza for my kids. I ordered a pepperoni pizza and cheesy bread. The young Hispanic guy told me it would be 10 mins, so I decided to stand inside and wait. Two younger girls walked in behind me and placed their order. About 10 mins later The guy comes from the back with a pizza and a box of cheesy bread and gives it to the girls that walked in behind me. He gave my order to them!!!! He knew exactly what he had done because he looked up at me instantly and asked what my name and order was. I told him. He proceeded to pull an old pizza from the oven and handed me a bag of bread sticks and quickly walked away. I had to stop the other employee to inform him that my order was incorrect and that I had ordered cheesy bread and not bread sticks. He proceeds to ask me did I want a refund. I asked “can I not get the cheesy bread?” He then states that it would be 10 mins. I became livid!!!! I had already stood there for over 10 mins and you gave my order away to girls that you thought were cute. I said I’m not waiting another 10 mins, I’m tired so just give me a refund. There are two little Caesars in my area and they both are awful. Just a bunch of teenagers who have no care in the world. I...