Willy's Mexicana Grill — Restaurant in Smyrna

I am very dissatisfied with the service I received a few days ago... I am a service member and went to this location during my lunch break. Every time I have eaten at Willy’s I am greeted with a smile and usually a Military discount... but not this time. I did not receive a discount so I politely asked if they gave Military discount, the cashier appeared to be new and said he would check to see if they did. One of the workers told him no. I told him okay and asked him if there was a number I could call just to double check the information I was just given. That’s when the manager interrupted our discussion, she was wearing a bonnet under her cap (which I thought was unsanitary and unprofessional but chose to ignore) she asked if she could answer my question and I explained to her that I usually receive a discount when I come into the restaurant and this was the first time I was told discounts for military members weren’t given... she then explains to me that they only give discounts in November (for Veterans Day I’m assuming) I explained to her I had just come in a few weeks ago (in February) and received the discount she then begins to speak to me in what seems a mockingly way and says that they probably had a special and/or were just doing it out the kindness of their hearts. She also informs me that they won’t start giving the discount again until March (mind you, it’s March) I told her thank you and left. Mind you, I was in my uniform at the time. I have never felt so disrespected and belittled by a Restaurant in my life. I was so disappointed and upset with how badly I had been treated that I even reached out to the corporate office. I have yet to receive a call back from them(I left 2 voice messages) and would be disappointed to think this is the way this restaurant chains runs their business... with disrespecting service members. I did not care much about receiving the discount as much as I cared about how poor the customer service was. When speaking with some of my other colleagues (also service members) that have gone to the restaurant they told me they had never been denied a discount. I would hate to think maybe I was single out and uncertain as to why. After sharing my story with them, many were disapproving and said they may never go back there if that is the way they treat service members. I was not able to catch the manager’s name, but I am hoping to hear back from the corporate office soon. If I do not, I will update...

Take out. Went into the Marietta Location. The manger there I think her name was Nigel ,I was in around 8::20. From the moment I walked in ,I knew she was going tocbe a problem before she even ask you what you want she gave u a look. that asked the questions why are her and do you want and not in a good way she was mad just for no reason. I ordered Nachos and they burnt when they came out so I ask her to redo them, she said u r the one whoasked her to put them back in the oven,which I did asked her to put them back in there for a minute but when they finished they were burnt. I asked her if she would make me another one, This time when they came out they were fine and ask another young lady to add cheese dip which was an extra dollar but she the manager holler out to the guy at the register charge her $3 it's a dollar per scoop. I didn't ask for 3 scoop i only asked the young lady to spread it around the edges. I work for Kroger and my mantra is to always treat people the way I want to be treated and without the customers I don't get a pay check. I also re-acted to her something I try not to do but I myself my son died in February and he was the only one that acknowledged my Birthday so I was a little down and I was in the mood for her mouth yesterday. Anyother day I might have been more patient with her but yesterday no. Please have a word with us about treating people better. Thanks for your time and I do...

After leaving work tonight I stopped by Willy's on Delk rd to get my kids something to eat. When I entered the store I noticed that one of the workers looked like she didn't want to be there. I processed with my order like any other customer but I could see the lady that was adding the other toppings was getting an attitude because I had 4 different orders. She asked my mom was all of these together and she told her "yes". The store was not packed when we arrived We were the only customers. At one point I didn't know what all of the kids wanted when another customer arrived so I let him go ahead since I wasn't ready. If the food wasn't for my kids I would have just left because customer service is very important to me. I don't want to spend my hard earned money at a place that has bad customer service. I know that locations like many establishments in the area are swamped at lunch time with customers that have 1 or a list of orders for co-workers. I would hate to see her during lunch time because after tonight I can only hope she has a much better attitude. I work less then 5 mins from this location and go a lot in the summer time but after this I will find another...