Hook & Reel Cajun Seafood & Bar — Restaurant in Snellville

RUN HORRIBLE HORRIBLE EXPERIENCE ABUSE OF POWER FROM OFFICER A Faircloth I had an extremely disappointing experience at Hook & Reel. My family and I, visiting from out of town, chose to dine here, but it turned into a distressing ordeal.

During our meal, a crab bag burst open, scalding my right hand with hot contents. The manager initially offered burn cream but later accused me of causing the bag to burst by poking it with my nail—a baseless claim, as my nails aren’t sharp enough to puncture anything. In reality, the bag’s bottom lining was ripped, leading to the spill. To make matters worse, the manager refused to document the incident, neglecting standard procedures for handling customer injuries.

While my niece was still eating, I was waiting to pay our $176 bill when the manager lied to the police whom I called and told her she feared her safety . The officer A Faircloth approached and insisted I leave immediately, implying I could be arrested if I didn’t comply. I explained that I hadn’t paid yet and was concerned about being accused of skipping the bill The manager lied about that as well when she advised that I had already paid when fact I hadn’t paid . Despite this, I was rushed out without receiving the food I had paid for because they were on me about leaving and I called the police and they completely turned on me and I called them and I was sane one and also injury.

The manager falsely claimed I had already paid and expressed unfounded concerns for her safety, which felt like an attempt to justify her unprofessional behavior. The manager stated she felt threatened which was lie. Then said as we was leaving have a good not hope everything g works out . This treatment was humiliating and unacceptable.

Hook & Reel needs to seriously reconsider their management practices and how they handle customer concerns. I hope no other patrons have to endure such an experience.

Snellville Protect and Serve was No so much.

I kindly request that the department: Conduct a thorough review of this incident and the officer’s conduct. Provide the officer with training on conflict resolution and effective communication. Investigate the collaboration between the officer and restaurant staff to ensure there was no misconduct or unfair treatment involved.

I believe it is essential for officers to treat all citizens with respect and to listen to their concerns, especially during potentially tense situations. And officer Faircloth did NOT do that tonight at all. I will have...

Today, I went to Hook and Reel today after the gym and was greeted by the greeter at the door. I went straight to the bar. This is probably my 5th time coming to this establishment since it has opened but the first time since it has been under new ownership. It wasn’t that great before the new management.

The bar tender, Noel, was extremely nice and resourceful as she recommended me her favorite meals that she enjoys that’s present in the menu. I settled with the flounder basket. It came Our fresh and hot along with the fries. I did notice that the restaurant was empty. There may have been about 5 other people there. I also noticed they the bar tender was stretched thin handling all of the customers plus the family of 6 that walked in while I was there. She remained positive. I did notice the manager (African American guy with beard) who walked around, had his lunch but never acknowledged my presence or even asking if my meal was good. Even as I was leaving, he didn’t ask if my food was great or if there were any issues and he was standing at the door! 🙄. My thought are this: if every time I come here and it’s empty and poor service (except for this time with Noel) I would figure that anyone in the position of management would be more active in trying to understand why it is that this restaurant is not doing well since it’s always empty.

The guy from the kitchen who dropped off my food came back to me after a kilt ten minutes asking if the food was great, another worker came to ask me if I was good and I told them yes. The food was definitely hittin’.

Management seems lacking and the poor bar tender seemed to have too much on her plate while others stood around, including management. Noel will definitely keep me coming back to this establishment but new management is definitely in need. There are many issues that need to be made.

Other then than that, the food was good, bartender was great, and...

My family and I visited this establishment 8/11@8:15pm. We had a party of 7. The waiter that worked our section was Deron. He was polite , yet should exercise more thoroughness with the customers. We had to continually ask for items such as napkins, refill on water etc. our appetizers came out simultaneously with our dinner. As our order was brought out and we inquired about the boil only having one cluster, then it was explained that’s how the bag comes. A couple of our guests complained of wimpy, Luke warm sweet potato fries and the regular fries. The guest that had the lobster tail, stated the size was deceiving , there was more fried skin than the lobster. At end of our meal and when time to pay we had 4 separate tickets. Gratuity was automatically added to each ticket. We challenged it because it is not state law in Georgia that the demanded gratuity charges must be paid. ( in addition to the fact that the customer service delivered determines the generosity of the patrons. Nor is it justice that the rationale be that the gratuity is charges per table). My nephew ( a minor) paid for his food. The waiter told him he was short $5- which was part of their asking gratuity. His mother stepped in and informed him, that the gratuity was not mandatory. At the point the manager was informed as we were walking out the door. The manager came behind us at the door as we had walked out to say $5 short on payment. Once again as it was challenged- then the manager proceeded to argue why the money was due to the restaurant. He eventually backed down to his dissatisfaction and said sarcastically- “ I will pay the $5.”

Considering the service was just ok and so was the food, I will think twice before revisiting this establishment. The other valuable lesson is do not go to a restaurant within 2 hours of closing. Therefore the customer service, the food, & the experience overall...