iFixScreens Snellville — Local services in Snellville

Extremely Disappointing Experience

I strongly advise against coming to this establishment. Despite the owners being friendly, the work done here is subpar. I sought a simple screen replacement for my phone, but it ended up in worse condition than when I brought it in. Since receiving it back, my battery life has significantly declined, and my phone experiences various issues such as random locking, glitches, odd screen colors, and freezing. The overall functionality has been severelyHe compromised.

To make matters worse, I was quoted $150 for the iPhone repair, but upon reviewing my receipt, I discovered a charge of $164 without prior notification. This lack of transparency is unacceptable. The service provided here is not worth the money, especially considering the additional damage done to my 12 Pro Max iPhone.

If you lack the expertise to properly repair a phone, it's unethical to attempt fixes, causing further harm for financial gain. I deeply regret choosing this establishment and would caution others against doing the same.

UPDATE: He said below that this is the wrong location which is a lie. This is the correct location. I have went up there about three times trying to explain to him what I have been experiencing with my phone ever since he “fixed” it and instead of making the issues better, all he did was complain to me and tell me that I am making him lose money. If we want to be honest, he is the one who made me lose money because he charged me $164 although he said it was $150 and what’s even worst is that the job that he did on my phone was terrible and caused issues. Sadly, I have to get a new phone now because of the terrible job that was done here. Save your coins and stay away...

Do not use these guys there is no warranty on a $329 phone screen that cracked in the otter box case 8 days after replacement. Heres the deal.. I had a screen replaced on my Samsung Note 9 on Saturday October 31st. They called me after quoting $329.00 to tell me my s-pen was missing and the back of the phone was cracked. This was cool because I already knew. I approved the replacement of the rear glass and replacement the s-pen in the new amount of $394.00. This is where it gets messed up. I picked up the phone 9 days ago and its been in an otter box case since I picked it up with no problems. This morning I look at my phone to reply to an email I heard come through and the screen is cracked. I have not dropped the phone or put pressure on it in any way being its in an otterbox case. I thought ok this is for sure a defective screen. I then called Ifixscreens to let them know my screen was defective and was told the screen is not under warranty I damaged it. I DID NOT DAMAGE ANYTHING. What good is a warranty on a screen if its not covered 9 days and $394.00 later. The man was not cool at all and repeated the manufactor does not cover damaged screens. I did not damage the screen and for $394.00 it should be covered somehow. They will not help me in any way and want another $329.00 to fix the screen that was defective to begin with. Unbelieveable. DONT USE THESE GUYS THEY DONT BACK THERE...

So I was needing to replace my dads screen for him after cracking it in several places on his iPhone12, and had called around to over 7 different "Phone Repair" stores to try and get the best deal for my dad. I was told prices was $450 - $250 everywhere within a 30 mile radius in Gwinnett. I was also quoted by other places it took take a few hours to fix or at least an hour. I stumbled upon this location by chance when going to NothingBundtCakes to pick up my daughters cupcake for her birthday and found this establishment and decided to walk in to see how much they would charge me since I was already there. I was greeted by Sam, and told him I was needing to get my dad's screen replaced, showed him the phone and he said he would do it for me for under $250 with the better quality screen and could have it done in 30 minutes! I was thrilled because it was cheaper and faster than everywhere else I called so I dropped the phone off. I came back and the phone looked brand new like it was just purchased, and Sam was AMAZING! I had an American Express credit card and didn't realize they didn't take it, so had to use cash and Sam worked with me to make it work. I have never had such a good experience at an establishment and I can't say enough good things about this place! They are fair, professional, knowledgeable, great customer service, fast, and quality service! Highly...