The Vitamin Shoppe — Local services in Snellville

I have been a loyal Vitamin Shoppe customer for over thirty years and have visited stores all over the country, Vitamin Shoppe has always demonstrated exemplary knowledge, courtesy, and respect, wherever I visited. The chain has a stellar reputation for selling quality products at discounted prices. But never have I experienced such rude and disrespectful behavior encountered today by the store manager (Mark) at the Snellville, Ga store. I called in to inquire about taking two types/brands of fish oil that was recommended by one of the salesman. Even though one (Kyolic) addresses specific conditions, I thought perhaps it was unnecessary and a more effective supplement plan could be ascertained. I didn't think it was an unusual, or unreasonable inquiry since I have experienced this type of knowledgeable exchange with other store managers & personnel. As a matter of fact, vitamin shoppe reps exude pride in their knowledge of recommended products for optimal health support without providing medical advice - nor was I seeking medical advice. Mark introduced himself upon answering my call and after hearing my concern, began to deliver a lecture on the fact that it's outside of vitamin shoppe personnel's scope to provide medical advice. When I clarified my intentions in a tone that matched his, he so rudely disconnected (hung up in my face!). Needless to say, I'm done doing business at that particular store. And as a sidebar, beware of the female in the store that insist on addressing customers using terms that are meant to be endearing, but comes off condescending. Personally, I prefer to be addressed by Ms or Ma'am when I'm spending my money. or just simply ask if I have a preference, and not assume I don't! I hope corporate office is reading. That particular store should be restocked with new and...

This is my first review ever and my experience was extremely disrespectful. I never do reviews even if my experience is bad but I feel like I have to here. Walked in with an item to exchange that was purchased on the online website and was talking to a very sweet lady and then a gentlemen (manager maybe) jumps in and says we don't even carry that out loud and then I showed him on the website and then he says how I don't know if it was purchased here it could be from anywhere else and then starts smiling as if I stole it and brought it back in exchange for money, I only wanted to exchange it for something more expensive and pay the difference. Very rude and made me seem like I was a thief, never again will I go back there. And there was a sign there clearly saying if no receipt or proof of purchase you can still exchange a item or get store credit. I've done it before without a receipt at another vitamin shoppe which is why I know I can...

Saturday April 8th 2017 at 3:00 I had an awful experience at the Vitamin Shoppe in Snellville GA on Scenic Highway. I went to the register with my merchandise and a merchdise credit. The female cashier was great I think her name is Lindsey but the man working there was AWFUl and RUDE. As the cashier was ringing me up I asked about something else, we left the register so she could show me the merchandise which was better than my initial choice, we get back to the register to purchase the better product but low and behold apparently with the Vitamin Shoppe's system once the cashier enters the merchandise on a store credit you are stuck with it, mind you I never officially purchased anything. I have never seen anything like it. After 20 minutes of arguing with the guy he was able to push some magic buttons on the register to make it happen. Won't be going...