Jimmy John's — Restaurant in South Bend

UDATE AS OF 2024 I HAVE STILL RECIEVED ZERO RESPONCE FROM THIS CORPORATION. Even after jumping through there proper procedures.

Horrible experience! Would give less than 1 star if possible. Wanted to have a special Birthday lunch for a co-worker so a few of us decided to order lunch in. We placed the order at 9:32 AM. When we sat down to eat, the bread on all 4 subs was hard as a rock. They could bairly be cut with a Rada bread knife. A gal named Jonaziah took the order initially. We called back at 10:08 to let them know how awful the bread was this time speaking with a Miranda. Miranda put us on hold to "go find out what happened by speaking with Jonaziah. She then gets back on the phone and stated "So what do you want me to do about it"? We stated we needed to go talk with our coworkers to ask what their preference was and would call back. We decided on a refund so called back at 10:17 to ask for a refund. We ask for the name of the manager and was told it was Jonaziah and that she had just left the store. We explained the bread was hard as a rock and was assured it was made fresh this AM. When we explained how poorly we had been treated this entire situation Miranda then stated Jonaziah left nd that she was in charge now. Miranda stated "we will refund the card and it could take 3 days and that they wanted back the uneaten portion of all 4 sandwiches". We stated it was paid with cash. We were told that it would be 10 min for our refund to arrive. 30 minutes later our refund arrived. This being a different delivery person. He immediately made statements regarding the conversation that was held with both gals making statements like "our bread is made fresh daily and what to do to escalate the complaint". He hardly had enough cash to refund the money. Obviously there was a conversation at the store regarding our experience as he came in on the defense. I have video of the hard bread on all 4 sandwiches that I will post if needed or stop in store to show or would also be happy to share with any higher up who may consider correcting this awful situation. Our coworkers Birthday lunch was ruined and we were treated rotten. Shame on you!

2/2/23 update: recieved no response from anyone at Jimmy John's! I have now included a video of my sandwich. I have video of all the subs we ordered showing the same quality (hard as a rock). Honestly I am more than disappointed at...

I ordered at 7:14. The delivery driver dropped my food off to the house across the street. When I called they said the manager said they would remake it and send the driver right back out. I have to call at 8:13 , while sitting outside sick with covid so they don't misdeliver again. They tell me it's going to be another 15 minutes. This is the worst service I have ever had at a Jimmy John's. I had to beg the manager for a partial refund. Nobody should have to pay for this kind of awful service. I called again because my sandwich wasn't cut, I was missing napkins and didn't get the onions and extra mayo I ordered and paid for. The manager said they can't give a full refund, mistakes happen and he hung up on me. I sent this and more comments to your corporate feedback center. I hope they retrain the very poor management staff.

I shared my review already with corporate and am in contact with a representative. They have yet to hear anything from this location and I have yet to see a refund. I was not charged for the tip fee of $3.....my order was about $25. That's...

Been waiting just about a month for a refund. My husband accidentally made an order to this location which was the wrong one, never had this problem or waited this long for a refund before. Called about two weeks ago (3rd time calling) for an update and the manager got snappy with me telling me theres nothing she can do about it and its out of her hands but never gave me the contact information for the higher up to get this resolved. We were frequent customers of Jimmy Johns in South Bend but not after...