I like to try Mexican offerings in the Upstate, especially the family owned ones. When I read that Cucho's was run by a father-son team I was instantly charmed. I'd heard lots of good things about this restaurant online. The colors, music and atmosphere of this restaurant is top notch. I love the traditional Mexican Dia de Los Muertes aesthetic with sugar skulls and bright colors, and it is really fitting here. I got a couple asada and birria tacos and they were great, fresh toppings and super juicy and flavorful.

With that being said, my experience at Cucho's was really bad. I don't plan on returning. When we got there, the kitchen was clearly backed up and a line started to form after we placed our order. It took about 45 minutes total to get our food when later orders came out before ours.

Our food came out in two separate phases, and when we got our asada fries after close to an hour, they tasted and looked like they sat out for a week. I have a suspicion that our food was "forgotten" with the rush. We were getting out of our booth to get a refund for our missing food when it got brought to our table. Unlike my street tacos, the "steak" was dry and flavorless, the fries were stale and tough; with an overabundance of salt. The cheese was basically absent and the whole platter was drowning in some kind of spicy mayo, totally killing the flavor profile.

Another complaint: There is no other way to get a refill except wait in line at the counter. When my girlfriend brought our drinks up for a refill the girl behind the counter was really rude and unhelpful.

We were really turned off from Cucho's and probably won't come back. Maybe we caught y'all at a bad time, but service should still be paramount no matter what happens. I hope you can hire better staff that care because the food I got was pretty good.