Dunkin' — Restaurant in South Carolina

I’m not much of a complainer. But this is ridiculous. I am a business owner in the Duncan area. I used to stop off regularly with my children on the way to school. Today was the last time I will ever visit a Dunkin’ Donuts store. This is the third time in the last 9 months I have been treated disrespectful and or did not get what I ordered and paid for in the drive through. I thought I will give them another chance everyone has a bad day or week.. the first thing I noticed was the traffic flow or lack of since there were no customers directly in front of me. First contact at 7:01am (female voice) “please hold” we wait... 7:07 next contact (female voice)“what can get you?” I spoke clearly and directly... I have done voiceover work professionally in the past. My order: 1 glazed raspberry jelly donut 1 large dark roast coffee plain and 1 dozen assorted donuts please (Female voice) please repeat... I do..we don’t have enough donuts to fill your order. We only have 6 ..6? I said.. I repeat 1 glazed raspberry jelly donut 1 large dark roast coffee plain and 1 dozen assorted donuts please. Then a Male voice in a loud condescending manner sarcastically stated we only have 6 raspberry donuts. I said I never ordered 6 raspberry donuts. This is what I want. 1 glazed raspberry jelly donut 1 large dark roast coffee plain and 1 dozen assorted donuts please ...rude voice again not sure what he said then silence By now the time was 7:11 and I’m still at the drive through and my order has yet to be taken. I decided to give up and left. Why?! I can only imagine that this performance reflects the poor management of this Dunkin Donuts. As a business owner myself...our success or failure is on my shoulders. Employees have to be trained, treated with respect and held to a set performance standard. Hope they can get this straightened...

I am a driver and I'm telling you DO NOT order delivery from this location. They told me this morning after a ridiculous wait with no one in the dining room (other than an army of delivery drivers) that the reason I'm sitting there waiting for no reason is because they "cater to the drive-thru". Okay. So you're going to disregard the person that paid two times what the person in the Drive-Thru did to get their food hot and quickly, trusting Dunkin' Donuts not to disrespect them in this way. Is it Dunkin' donuts official stance that they treat delivery orders as lesser orders than other orders? Are those customers less valuable than your drive-thru customers? Considering your delivery customers are willing to pay two times what the drive-through person is for your product, you think you would show them slightly more respect at the very least. Considering delivery is now a substantial portion of your overall revenue, you think you would educate your staff not to respect the drive-thru timer more than the timer on these delivery orders. The drive-through timer only impacts your internal processing and maybe causes slight aggravation to the person sitting in the drive-thru. Disregarding a delivery order for 20 minutes, and might I add there were other delivery people all standing in there to the point that by the end of my time waiting the whole room was filled with delivery drivers all being ignored. Clearly delivery is the majority of your business not just part of it so you need to pay attention to it.

Hopefully this one star review gets paid the attention and catering that your drive-thru does. It's not for my benefit, it's for yours. If you don't get it together you're go out of business guaranteed. I have seen more restaurants go out of business for failure to handle delivery properly then not...

My brother wanted me to try Dunkin’ Donuts I have never ever had Dunkin’ Donuts before up until two days ago I went to my local one here in Duncan the first time I went there I couldn’t get nobody to answer me at the drive-through in order to place an order I sat there and sat there and could not get anybody on the speaker I don’t know even if their speakers work at this point so I turned around and said I’m just gonna go inside because they’re open because they’re attached to a spanks went inside place my order got me a small Koke latte was good the drinks were good when I went inside the service was good so I figured with their only being three people they were overwhelmed they had a decent sizeGroup on the inside comparison to three people being working on the inside so I let it go bank and will they’re just overwhelmed went there this morning after rush got me the same drink just a medium nobody answered at the drive-through I had to drive around and place my order at the window the little dude had an attitude when I first pulled up David my order gave him my card he made the first drink wrong it was an ice not a hot which is what I ordered so he had to go back and re-make me a drink I don’t understand why nobody answers the drive-through if they answer the drive-through at the beginning it won’t have that problem if it’s staff they need to hire more peopleUntil they hire more people I will not be back because if I was trying to get to work I’ll be...