Fazoli's — Restaurant in South Carolina

Fazoli's: A Review of Declining Quality

When it comes to dining out, expectations often shape our experience. In the case of Fazoli's, once renowned for its convenient Italian fast-food, recent visits have left me pondering where the charm has gone. This review delves into the shortcomings of Fazoli's, encompassing aspects like poor service, discourteous staff, a lackluster ambiance, and the disappointment of malfunctioning equipment.

Let's start with service, a crucial component of any dining experience. Fazoli's, which once prided itself on efficient and friendly service, has faltered in this department. Wait times have become increasingly prolonged, and more often than not, orders arrive with errors, leaving customers less than satisfied. It's disappointing to witness a brand known for speed and convenience losing its touch.

Moreover, the behavior of Fazoli's employees has become a point of contention. The fast-food industry thrives on warm and professional service, yet a growing number of visitors report encounters with disinterested and occasionally rude staff. This disconnect between the employees and patrons tarnishes the dining experience and does a disservice to Fazoli's storied history.

As for the restaurant's ambiance, the decline is evident. Many Fazoli's locations now bear the scars of wear and tear, with fading décor, chipped paint, and worn-out furnishings. What was once a pleasant dining atmosphere has been replaced with an aura of neglect. The cleanliness of these establishments is also questionable, adding to the overall perception of decline.

Lastly, a recent visit revealed another unfortunate aspect of Fazoli's downfall – broken equipment. In particular, some of the machines responsible for producing the beloved fried menu items were out of commission. This not only limited our options but also highlighted the restaurant's apparent lack of maintenance.

In conclusion, Fazoli's is a restaurant chain that seems to have lost its way. It's a far cry from the convenient and enjoyable Italian fast-food option it once was. The issues of poor service, discourteous staff, the decline of premises, and malfunctioning equipment have collectively contributed to the brand's tarnished reputation. While it's not too late for Fazoli's to reclaim its former glory, significant improvements are needed. For now, diners might want to temper their expectations when visiting this once-promising...

I recently had knee surgery and sent my mother to fazolis to grab some food for me because I absolutely love fazolis, and was craving it. I even eat at fazolis out of town when I’m on vacation because of how much I love it. I ordered the ultimate platter and asked for extra fettuccine Alfredo instead of ravioli. When my mother brought my food home, the order was wrong, and I was given extra ravioli instead of fettuccine Alfredo. I began to call the store to let them know about the misunderstanding and no one answered after me calling 3-4 times. I ended up calling the other location located in Harbison, and talked to their store manager. I was told the owner was out of town and that they would take my information and make sure they relayed the message. The manager at Harbison location was very nice! I still continued to try to get in contact with the Two Notch location because that is where I got my actual food from. A guy finally answered, and stated he was the manager. I told him I had been calling, and he stated “ma’am no you haven’t been calling 3-4 times” I asked him I said “are you calling me a liar” he then said “are you calling me one” I then stated I had never experienced customer service like this and let him know I even had to call the other store. I let him know about my order and he stated that is what my mom ordered, and he wasn’t fixing my order per owners rules, and that his drive thru person put in what she heard. However, I know my mom would’ve never ordered extra ravioli because I don’t really like marinara sauce, I prefer Alfredo Anyday! I have never in my life experienced something like this being I have worked in the food industry myself for several years. I just wanted my order fixed, and a good manager could’ve said “ma’am sorry for the confusion, you can bring the plate back and we can fix it for you.” I even stated to him I had ACL and PCL surgery, and he still continued to be super rude. I still haven’t received a call from the store owner after a month!!!!! Even after following up TWICE with the employees at two notch location. Not sure if they have even relayed my message because I would hope that is not the way the owner would run his business with his customers. ESPECIALLY loyal ones!!!! I want to go back because as stated before I do love the restaurant. However, I refuse if I can’t get a common...

I rarely give a negative review, but I would avoid this location. I took my son for lunch on a Friday at 1:45pm. It wasn’t crowded, but we waited over 30 minutes for our food. *The restaurant wasn’t very clean; there were ants on the wall because spilled soda had dried there. *a customer spilled a large coke on the floor-the staff member asked if she needed help and then walked away leaving the coke spilled on the floor for at least the next 40 min. It was a main walkway. *the man who was bringing food to the tables brought a tray to a table near us. He told the family to take their plates from the tray instead of handing them their plates—but he held the tray above their heads so when the younger boy reached for his pizza, he had to tilt the plate and the pizza fell in his lap and then the floor. The man apologized but walked away leaving the pizza on the floor. The customer ended up picking it up and throwing it away. They waited another 30 minutes and never did get his pizza. There were 4 dine in families and 3 to-go customers waiting. They didn’t offer breadsticks, apologies, updates, nothing. When one customer asked for a refund she was told only the owner could do it. We’ve had a good experience at the Irmo restaurant but we won’t be going back here.

It’s very possible they were understaffed, which is completely understandable. The experience could have been significantly improved by simply telling customers at the time of ordering that there would be a 30 min delay. If possible, breadsticks should have been given as early as possible instead of when the order was ready. The customers were surprisingly patient, but would likely have been more understanding with even a little...