Very Expensive small burger combo! I was truly blown away at the cost of my bacon cheeseburger combo. The fries were fantastic, about the best I have had. The loaded burger was good but was not stand out great as far as meat quality but it was good and better than most if not all national chain fast food burger joints but I have had better from local places and for far less money.
I'm not normally this tight but when I walk into this fast food burger joint, I place my order at the counter, I'm handed an empty drink cup that I must fill with ice and drink myself but then the key pad is turned around asking for a tip! I hate this!
I always tip but after being blown away with the price of my small burger combo I thought Gee, my drink is not even being filled for me, or the food brought to my table, what is the tip for? Seriously, Was a very uncomfortable turn-off.
A tip jar is one thing but if I must fix my own drink and clean my own table and stand in line for my burger that comes simply wrapped in foil on a tray, no reason to tip as I received NO customer service, nothing was wrong with my meal but five guys must offer more for less not less for more...
If Five Guys continues with the tip thing I suggest Start bringing the food to the table or poring the drink like the large national Chicken sandwich place does that does not ask for tips and the employees always walk up to the table and say hello and ask do you need anything and always smile and respond with a my pleasure, you need more of that five guys! And those Chick combos are 1/3 the price of my Five Guys burger combo!
As stated, I almost always tip but the high cost of my meal with no customers service then asking for tips was a true turn-off.
When walking to my car, I was not thinking about how great my meal was, I walked away with a feeling that I did not get what I paid for. Not what I consider a good value and the tip thing bugged me as no service was offered.
Five Guys can charge what it wishes but I won't be back, just not worth the "feeling " surprise and shock of my money parting my pocket for a meal and service that was good but simply not...
Read moreWe just left here 12:15 on June 6th, and I have to review it because my goodness they are just so patient, timely, and efficient! I was able to get a Burger on a lettuce wrap because I cannot have gluten and there was no hesitation their fries are also gluten free which is a wonderful pleasure. On top of this during our visit my one year old through our sweet tea on the floor and the sweet girl up front had 0 hesitation on correcting and cleaning the issue on my receipt her name is Rachel B and she is just the bee's knees! She was not annoyed nor was she short toned she was smiling and very happy to help and I will 100% be coming back regularly because of that. She was not annoyed nor was she short toned she was smiling and very happy to help and I will 100% be coming back regularly because of that...
Read moreFive Guys in Surfside, South Carolina, is a burger-lover's paradise! I recently had their cheeseburger, and it was absolutely wonderful. The service was as expedient as possible, with great customer service that made the experience even better. Not only was the food fantastic, but the restaurant itself was clean and well-maintained. Located conveniently off of Hwy 17 Bypass and close to a gas station, Five Guys is easily accessible. While the burger might not be the cheapest option, I can confidently say it is worth every penny. And let's not forget about the French fries - they are super yummy and the perfect complement to the delicious burgers. Overall, Five Guys in Surfside, South Carolina, exceeded my expectations, and I highly recommend it to anyone looking for a top-notch...
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