KFC — Restaurant in South Carolina

I was in drive thru to place my order. I asked for the two piece combo with fries instead of mashed potatoes. I get to the window to get my order. I looked in my boxed they had given me mashed potatoes. I told them that's not what I wanted. The girl said it will be a few minutes pull over for fries there cooking. She took the potatoes. I was like okay. Then I proceeded to look at my chicken and it was rotten. I told the girl at the window I didn't want the chicken because it looked rotten can I have different pieces. She took my box back and told the manager Calandra Rice who was standing there putting chicken in the box. She came to the window saying all the chicken look like that because it just came up. She was saying all this with an nasty attitude being very rude rolling her eyes arguing with me. I said well I don't want those pieces can I have different ones. She threw the chicken in the trash. She got more chicken out and threw it in the box while I'm watching her fixing it. At this point I'm very mad. You are a manager arguing with a customer about their order, being nasty, rude, and then throwing my food instead of making me happy. This was my hard earned money I'm coming to spend at your work place that help pay you. My child was in the car hungry also crying because he was hungry. I will never ever go back to this place again. This is not the first time I heard she's been nasty...

Horrible!! After waiting in the drive thru over 30 mins just to be told they didn't even have any thighs or legs, we asked for our money back. We paid with a $20 bill and a $10 bill. That's $30. Our meal cost $23.64. Our change was $6.36. The girl at the window tried to refund us $17 saying she had given us $6 in change and only owed us $17. Umm. No. We were owed $23.64 (and the $6.36 change we had been given from paying $30). After trying to explain this to the rude window girls who ARGUED with us they didn't owe us the $23.64 WE PAID they then called the manager who argued the same thing!!! Ladies, If someone pays $30 for a meal you didn't give them then you owe them a refund of $30, not $17!! $17 + $6 is the $23 we paid!!! You owed us money yet treated us like we were wrong, if you can not do simple addition you do NOT belong in a manager position period!! It was bad enough getting offered less food for what I paid for after waiting 30 mins, the people running this place are rude and...

Ordered online for a three piece bbq chicken. The app did not specify the type of chicken I’d be receiving so as expected I of course I expected to receive wings. I picked up my order on my 15 min break and it appeared I had everything I asked of. Not to mention, they were playing on the intercom when I told them my name and called me Jasmine. Upon opening my meal I found that instead they tossed 2 thighs and a drumstick in bbq sauce. Upon calling to report my findings, they denied replacing my meals and stated I needed to call to let them know I need wings since the app did not let me pick. I will not be returning to this location for any further online orders. This is my second time ordering from here and for years I have avoided purchasing from KFC. This has really sealed the deal on me ever eating from this location and any other locations again. The food was not appetizing at all. Who wants fried chicken tossed in sauce unless it’s wings. The management and operations need to...