MOD Pizza — Restaurant in South Carolina

👎This is the first time I actually used your app in order to get points -I eat there at least twice a week-I ordered my pizza online this time. I asked for extra mushrooms and onions in selections & in the notes section. I said please extra extra mushrooms and onions. When I got to the location, -the pizza looked between light and regular all the things I really wanted-so while I was there, I explained this was the first time with MOD app and that could we please go ahead and add more of the mushrooms and onions that, I would be OK with going home and heat the pizza up. I did get extra toppings for both. But I did ask for a little extra mushrooms. Your female caucasian agent -brown hair in a ponytail, said you can’t get anymore. She said for the amount of toppings that I had on there she cut me off “already as pictured with the extra toppings in photos ” . I was perplexed speechless- As everything is posted is unlimited toppings. I walked outside, but I came back in and I asked for her name-because as in a large company like yours as well as mine, to make you strong, I needed to reported if something really off happens- I love your place. I’ve always ordered in person before and got everything that I needed fine. You can ask many of the folks that work at the Surfside location off of 544 Commons Dr. I think they’ve all waited on me in person to order pizzas. She would not give me her name. She said, she didn’t have to give her name and I think she also said that I could come see management on Monday. As I work as a customer advisor -you don’t have to give your last name, but your first you do and I wear a name tag. As this was my first time using the app. Since May 1 to today the 16th I’ve spent close to $70 at your store. I really love it. I work at a large company and I’m customer service advisor myself -so I’m also say going to say I’m an expert after being there 20 years in the field. I have never had this happen to me before. I’m not looking for anything free. Let’s just say between 630 and 7- and it’s now 840. I still have not eaten that pizza. You know when you’re too upset for words. Thank you, signed your faithful customer. I have posted eight pictures for you to view management. Please...

Worst experience - absolutely will not be back. We had to wait over 20 minutes to even have our order taken and there were only two people in front of us. The manager kept thanking us for waiting while she was working on to go orders, not helping the people actually in front of her. Finally she got another employee to help who was nice enough but the peppers were spoiled and they only filled up a pizza salad less than halfway full. The tea pitchers were disgusting, clearly stained and we had to pour out the tea because it was so bad. They probably haven’t been cleaned in weeks. When my fiancé asked for dressing for his salad, the guy with the long hair and glasses said, “Come back to me when your pizza’s done.” My fiancé showed him the salad and he said, “Oh” and fixed the dressing. When I asked for dressing for my pizza, I was lucky to get it at all with his attitude. And he was on his phone most of the time, while handling the pizzas coming out of the oven. Just incompetent people who clearly don’t keep the place up, with gross results. Do yourself a favor and go out to eat elsewhere. Literally...

Brought my daughter in for lunch today where there was 6 kids behind the bar. The kid who came to wait on us just walked up and put a glove on and looked at us. No greeting, no hello can I help you. My daughter looks at me and "says what size do you want", I looked at the worker and said, "what sizes do you have"? The worker then pointed and said, "there's the menu". I asked him if he was having a bad day. He's response was that he was "good". He then proceeded with my order without speaking a word unless I asked a question. Such a rude manner to him. I look around and there's kids sitting on the conters and just hanging out chatting. I haven't been here in a while and any help is better then no help at all. But there really needs to be better management here. It's a shame to have a good food and bad service runs off...