Wendy's — Restaurant in South Charleston

I got to wendys all the time and every time for the past two months that I have gone through the drive through they have refused to give me a copy of my receipt due to them saying that either they were out of receipt paper or there machine was broken. I have heard both excuses. I don’t know what the real reason and I really don’t care either. But what I do care about is the fact that I can’t prove when they mess up on the order and that happened today in the drive through. So now I paid extra for no food. Thanks for taking my money. I’ve tried asking about the issue with the paper and the people at the window just tell me the same thing over and over. Although I know from what one employee told me is that the machine prints out all the receipts over a period of time so it can take up to 5 minutes for the receipts to print. I don’t know what the truth is but I’ve had about enough of it.

EDIT

they fixed the receipt issue and the food...

When we went through the drive thru the girl taking the order was laughing and joking with other coworkers which caused her to put our order in wrong. When we got to the window to pay, we informed her that one of the doubles was supposed to be a combo. She asked what we wanted to drink, didn’t ask the size of the meal we wanted. She seemed irritated when I asked for a receipt, “ I don’t have a receipt machine up here, but he’s getting it “. When we got our food there was no ranch dressing that we ordered for th baconator fries, there was 3 pieces of bacon crumbles on them and to top it off the burgers were loaded with so much salt I couldn’t eat mine. What a waste of money. When I tried to call to complain they kept hanging up on me! I can seriously see why potential customers pass them up for chick-fil- A The host was Cecilia’s and...

To begin with they were slow at drive thru order kiosk causing a backup. What food we got was good but the large fries were missing from the order and they were out of chocolate Frosty's, which we were not told about until we got to the window. This was about 1030 on a Friday night going through the Drive Thru. We had ordered 2 Biggie Bags, 2 doubles, a large fry and 2 strawberry and 2 chocolate Frosty's. They had crammed all the food, minus the large fries and 2 Frosty's, into 1 bag, therefore we were not able to check it without spilling the nuggets and fries that were in the bag with 4 burgers. It has been my experience in the past that Biggie Bags were put into their own separate bags, had this been the situation tonight, we would have been able to have checked the order for correctness and...