Wendy's — Restaurant in South Hackensack

After 10pm, it is common practice for fast food restaurants in the area to close their doors for walk-in service and exclusively operate through the drive-thru. While this operational model may pose challenges and potentially delay service, the primary concern at hand pertains to a recent experience at this particular establishment.

Upon joining a notably lengthy queue, we proceeded to place our order and eventually reached the drive-thru window. Unfortunately, the staff member manning the window appeared to have difficulty communicating in English, leading to a misunderstanding that resulted in the receipt of an incorrect order. Despite our attempts to rectify the situation, the staff member insisted that we pull into a designated parking spot, where we waited for an extended period of over 15 minutes.

Efforts to seek assistance by knocking on the door, as well as approaching the drive-thru window on foot, were met with disregard and a requirement to be in a vehicle for service to be provided. Understandably frustrated by these interactions, we reluctantly rejoined the lengthy drive-thru line in an attempt to resolve the issue at hand. Regrettably, the manager's unhelpful demeanor further compounded our dissatisfaction with the situation.

After enduring a total wait time of 45 minutes, we ultimately opted to accept the erroneous order and depart from the premises. The overall experience fell short of expectations, and as a result, we have decided to refrain from patronizing this location...

The customer service at this Wendy's drive-thru was truly disappointing. I visited on 10/30/24 at 11:16 p.m., and the experience left much to be desired. My order was handled by an employee named Dustin Angel, according to my receipt, and the interaction over the drive-thru microphone was extremely frustrating and unprofessional.

I initially tried to order a chicken wrap, but the employee kept interrupting me, making it difficult to communicate my full order. He repeatedly cut me off and seemed impatient, which made the process unnecessarily stressful. To simplify things, I decided to order a #5 sandwich. Instead of clarifying politely, he corrected me in a condescending tone, pointing out that a chicken wrap isn’t technically a "sandwich" even though the drive-thru menu has the wrap listed under "sandwich" or "meal" options. This unnecessary correction came across as rude, dismissive, and frankly, disrespectful.

Throughout the interaction, Dustin’s attitude felt hostile and even discriminatory, making me feel uncomfortable. A little patience and understanding can go a long way, especially in a customer service role. I plan to reach out to the head office to report this incident and suggest that Dustin and the team receive additional training on customer service, respectful communication, and treating all...

Just went to the Wendy's in South Hackensack, I was APPALLED by the way the "Manager" Simmi (sp?) treated her employees. There was a very polite young man taking our order, the people ahead of us were waiting for their food and she comes to the front and starts yelling at the young man "WHERE ARE THEIR DRINKS??? GET THEIR DRINKS BEFORE YOU DO ANYTHING ELSE!!!!!!!!" The poor kid was mortified, he had to stop taking our order because she threw the cups towards him. Then we heard her yelling at someone else because she was "slow", "YOU WERE NEVER SLOW BEFORE!!! WHY YOU SO SLOW!!?? HURRY UP!!!!!!!!" She was feeling her oats, just because her tag says "Manager" doesn't mean she deserves to be one. She was RUDE, demeaning, inconsiderate and in my opinion, embarrassing her employees for no apparent reason. The place was messy and smelled like she has not changed the oil on the fries in a while.

MAYBE, she would benefit from Managerial Training, or better yet a "Good Manners & People Skills 101" course. I felt very sorry for the employees and even apologized to the young man at the counter for having to deal with THAT witch on wheels. Whether you're making minimum wage or $100 per hr., NO ONE should have to deal with abuse. I'd have to be starving to death before I set foot in that...