Burger King — Restaurant in South Lebanon Township

Food was hot an looked great!!! The quality of the burgers an chicken sandwiches has gone down over tje last couple years.....Everytime I go to BK Im hopimg for the old BK the whoppers were good the chicken sandwiches were good....today i had a big king an everything was good aboutnit as far as appearance the size the taste of the meat just isnt quality...the burger tasted like it was mixed with soy burger ot just wasnt what I was expecting for $7.20 for just the sandwich....the original chicken sandwich was hot an looked good as well but the chicken was more like eating chicken scrapple like all the scraps from the chicken were mixed together an pressed together to male a chicken patty ....For the price we paid for 2 chicken an a Big King an nothong else we paid over $17 an for that i could have bought a whole chicken a couple pounds of good lean beef an made dinner for my whole family which there are 6 of us ...fast food is fast but is ot really worth putting pur bodies an our wallets through the trauma an disappoinment ...i always feel yucky after eating at places like this anymore .....it's all fast food now days....portions are smaller an cheaper ingredients but prices keep going g up...spring is here time to spend that fast food money on food for the grill better value an mpre qualoty food for the...

To start off, the food was delicious I don't wanna come off nasty and just complaining about everything just because I'm not happy about part of my experience. Everything I received was delicious but the service I received was unnacceptable and downright rude. I have never been treated like this at this establishment before, most of the times I've been there to eat, everyone was kind a d smiling. This time I ordered a rodeo burger with cheese 2 value fries and a chicken sandwich, the rodeo was not in my bag when I checked before I pulled away so I pulled off and went inside. I double checked my receipt and the rodeo burger didnt not say cheese so i told the girl at the couter alll of this girl at the counter, she is polite and then asked her meneger who was in a bad mood because she was back on the line making burgers ( maybe someone called off?) But either way she loudly accused me of lying about not getting my sandwich and didn't want to give me another but when I insisted I paid for it, she made the girl ring me up for a piece of cheese and came over with my burger and loudly checked my bag saying over now your rodeo burger with cheese is in here so you can't come back saying something was magically missing! I was...

Ordered 2 Whoppers with Bacon, so they'd be made fresh (and a few other things).

They gave me two without bacon (that had been sitting).

I took them back and nicely explained that I had ordered them with bacon so they'd be fresh. They took them and made two Whoppers (with bacon) fresh for me on the spot. They also included two fresh medium fries, (at no charge) just to be nice!

This new manager seems great and worlds better than the last one! She's friendly, and from what I could tell, isn't afraid to get her hands dirty and be one of the workers. I couldn't even tell who was the manager till I had the issue with my burgers. From the little I saw, she seemed to care about her workers and treat them respectfully, even in the face of their mixup. Wish I would have caught her name...I just remember she's a bit shorter than the average worker there. lol

I didn't feel like the last manager had these positive qualities; she definitely wasn't looking out for her customers very well...

In the end, every place will occasionally make mistakes, so it really comes down to how they are handled. I was more than satisfied with the reponse to the issue I had.

Long live the...