Your Ultimate Patty Place (Y.U.P.P.)

We're from NY and were so happy to find out that YUPP shipped out of state. Our order was a little over $100. Ordered on 1/6, label for shipping was created on 1/9 and according to the emails, it was on its way to me... but it was for the wrong address. I reached out to inform them that they put the wrong address and they finally corrected it on 1/12. Tracking never updated and I thought, if the order was ready, why is it taking so long to ship? I reached out on 1/14 and he said he was waiting on the coco bread but my order was being packed up-ready to ship that day. Well, it never shipped. So I reached out again and he said he missed the USPS cutoff and offered 10% discount on a future order. It finally shipped on 1/17 and I received my order on 1/21. At this point, I'm questioning whether this is safe to eat because according to him, this order was ready since January 9. There were no ice packs or dry ice in the box upon arrival. I emailed again asking about this and also to let him know there were a few patties missing. He apologized and said he hired someone new and she made the mistake but that he's going to send the missing items. Let me just say, I'm in Texas and he shipped everything like that. He said "they should absolutely be safe to eat. I think they are fine to eat." We tried 2 of them but they were dry. The meat inside was actually crumbling and it just didn't feel right. I have emailed him about 4 to 5 times following up on the missing items and I'm convinced I've been ghosted. I received 2 emails between him and another company for decals. Somehow he didn't realize he added me to his response and I just thought... How unprofessional. I even responded to those emails.... But he's ignoring my emails and never shipped anything out. I've been nothing but kind and understanding during this while ordeal. I also want to add that my husband ordered from YUPP before and everything was great. The coco bread was big and they were fresh and delicious. The coco bread we got this time was small and didn't look or taste like the first ones. They told me they were baking the coco bread fresh, then in another email, he said "the coco bread arrived yesterday." Love supporting small businesses, especially from NY, but this was a negative experience and I won't be ordering again.