Outback Steakhouse — Restaurant in Southern Pines

Since the start of Covid, my marriage has been falling apart. The early days of the pandemic put a strain on the relationship with my wife. We were seeing each other so often every single day and slowly we grew apart. We stopped talking, and when we did it was less talking and more arguing. There were countless nights of the kids crying themselves to sleep due to hearing our fights, and more than one restless night crashing on the couch. When the restrictions of the pandemic were lifted, we both spent more time away from each other and going out on the town. Eventually, I began a relationship with another woman. It was not my intention, but as it turns out, I found that she was also sleeping with another man. Upon this revelation, I was initially disappointed, but soon realized that I didn't truly care. The love was no longer there. We had tried couples counseling, to no success. We tried to spice up our life in the bedroom, but nothing seemed to work. We were starting to believe that it was hopeless. We agreed upon a divorce. Last week, we received the papers and decided to fill them out together over dinner. We ordered from this fine establishment, Outback Steakhouse. We shared a Bloomin Onion and each got a steak, topping it off with a delicious Thunder From Down Under for dessert. We drove together to pick up the To Go order, and there we met Mike. He was very friendly and his service was fantastic. We told him that this would likely be our last meal together and told him the circumstances. At that point, he grabbed us both by the hands and told us to give it one more shot, as love is the best thing we have on this earth. On the way home, this sentiment was stewing in our minds. When we got home and began eating, we addressed it. This led to beautiful conversations of our earlier days, when we were younger and in love. The Bloomin Onion and Mike's wise words helped us reignite the spark in our relationship. That night, we threw the divorce papers into the fire and then made love on the bearskin rug in its warmth. In the following week, both my wife and I have broken things off with our side pieces and renewed our vows. Our children are happier than ever and we are planning a trip to Disney World in the coming months. None of this would be possible without Outback Steakhouse. Thank you so much for saving my marriage.

TLDR; Outback Steakhouse and Mike saved...

If I could leave a negative star I would. I called tonight for the call ahead seating. Left my name, “Brittany” for 2 people. They asked when I would be there and I said about 30 minutes. I show up 30 minutes later and they said they didn’t have a table for me and didn’t have my name down for a table. I went through my phone call history and read them the phone number to make sure I called the right location and they said it was the right number. So they asked me if it was under a different name. (Why would I put it under another name?) I called and it was a party of 2, very simple. So they either gave the table to someone else and made a mistake or they didn’t write me in. Either way, the two at the hostess stand did nothing to help me but said that I would have to get added to the end of the queue and it would be a 35 minute wait. HORRIBLE CUSTOMER SERVICE. If you have someone come in and they said they called and had the phone call in their phone history, common sense would say that your reply to that customer would be “I’m so sorry about the confusion, the next table that comes up is yours.” OR check the bar area and see if there is two spots if the party is interested. You do NOT put that person at the end of the queue again. So obviously, we walked out incredibly frustrated and hungry. This location needs to have a chat with the staff that take names for call ahead seating to make sure it gets done and done correctly and to be coached on how to handle customers when they...

My BF and I went there this evening for his Birthday. We sat there for 20 minutes with several wait staff passing out table without saying a word and when we made eye contact to try to get some service they avoided us. I got up and went to seek help. After Al, it is his birthday. I found a waiter at the kitchen opening and after telling her our wait time and explaining it was his Birthday. She said she would get the Mgr. I went back to my table and was met right away by a young lady. Whom was polite and helpful. She took our order and said she would be right back with drinks. Then we waited. Then I saw her speaking to a man and pointing our way, so I guessed he must be our server. Listen, I used to be in this business so I do give grace. Then we waited some more. The “Manager@ came by and said te usual. Your appetizer will be free. We didn’t want free we wanted service. Anyway, eventually the server made his way over to us and brought drinks. Ok yay! We are on our way, right?!?! Nope. He brought us our appetizer, famous Blooming onion. Well, it was burnt! Ugh 😣, but hey, it was free! So the moral of my long story is, for the rest of our time there we did get our food but the server was sub par at best and we won’t be returning. Because listen, if people complain, they should become a priority and make sure the rest of the evening s at least acceptable. It was not. They weren’t even busy. Thumbs down Outback! You used to be a...