Zaxby's Chicken Fingers & Buffalo Wings — Restaurant in Southern Pines

Zazbys needs to learn how to organize there online app and the ordering/pickup process. My wife and I ordered online and scheduled the pickup time for 2:00. When we arrived(at 2:01), there was no designated pickup area for app users. We went ahead and got in line behind 8-10 other cars. We called and made sure that was what we were supposed to do and were told to stay in line. After waiting for about 30 minutes we FINALLY made it to the pickup window. Our order had been sitting on the counter for 30 minutes! Once we pulled off and began eating, our food was cold, fries were mushy without seasoning, and the toast was cold and mushy as well. Complete waste of 14 dollars. This is why we usually choose chick fillet but it is Sunday. Extremely disappointed. Maybe Zaxbys should follow chick fillet’s...

The young lady who was taking orders in the drive thru was very rude and wasn’t listening to our order. We repeated everything multiple times and clarified what we wanted to order multiple times and she still had our order wrong when we pulled up to the window. Once we got to the window it was visible the young lady taking orders was in her cell phone which is probably where the constant friction in ordering came from. When asked to repeat our order again to verify it was correct the young lady decided to get off her phone and come over to the window and argue about what was said. The young gentleman who was working the window was very nice though and helped to deescalate the tensions between us as customers and the lady taking the drive thru orders. Definitely will not be coming back to...

I have tried and tried to like this spot mainly because there is a meal my kids like. After tonight there will never be another hard earned $$$ of mine spent here. Not only was the order wrong when we got home with the final number of meals ordered none of them where what was ordered.

If I had to guess coming from a 33++ F& B career after what we got the rest of their night is going to be hell. We had to of gotten parts of several orders. Looked as if it was just put together based on what was up and not what was in order.

But I guess with everyone on a cell phone and shooting the s*^! The I guess your lucky if you get anything.

Go here if you want!! Good luck I hope it brings you some because it hasn’t for me.

Good Bye...