Dunkin' — Restaurant in Southfield

Very disappointed in my experience. Employee behind the counter who later identified herself as a manager was quite rude exhibiting poor customer service and poor sanitary practices. Observed helping a customer at register while texting on her phone in her left hand and sneezing then rubbing her nose with her gloved right hand while capping the customer coffee drink. Continued to text on her phone while cashing out the customer.  I asked her to wash her hands, get new gloves and put down her phone before helping me and she agreed but walked away from the counter to give me time to order. Her co worker came to the register and I suggested that there should be a mindfulness for customer service and no one should be texting on their phone while helping a customer. That employee said that the other employee was a manager. The manager overheard me and says that she will wash her hands so "is there any other problem because I am the manager". I expressed my concern with her poor hygiene and poor customer service due to texting on her phone while helping a customer. She was dismissive of my concern and stated that she was texting the owner anyways. I tried to reiterate my point but her tone turned more negative and I decided to leave and go patronize the 10 mile & Telegraph location of DD/BR instead. I won't come to this location again and strongly recommend the owner reevaluate the operations at...

Very sad . Poor customer service. Inhuman and lot of violations.

Ordered a tomato toasted + avacado sandwich. Egg and cheese croissant. Hash browns and Small hot cappuccino.

Person taking order had earbuds, was very happy talking on a personal call. I was sure did not pay attention to the order.

To be correct and sad fi ding out that order indeed was incorrect.

Tried to indicate the person preparing that, roasted tomatoes are missing from the order. The prepare mentioned she can do anything, if I did not order it " rudely" Above all that, saw the avacado falling down and her putting it back on the toast." Trying to save time???"

All in all very poor .

I hope they are not feeding their kids at home in such a manner.

Very disgusted. Had to politely get out, without creating a scene..But, I have developed a disgust overall.

Urge everyone to be open minded and very big hearted and great immunity, if you decide to eat at...

Absolutely terrible location. I’ve been meaning to leave a review and keep forgetting but it just seems to get worse and worse every time. First off the customer service is just down right TERRIBLE!! You get to the speaker and they keep yelling saying “what do you want” regardless to telling them please give me a second so you can decide on what you want. I’ve had one of the guys SNATCH my debit card from me!!! If I didn’t value my freedom I would’ve smacked him I felt so disrespected.. past three times I’ve tried to stop and get something they’re “out of stock.” Three different things I tried ordering and everything is always out of stock. When you go inside the employees ignore you and stand around on their phones. It sucks because this location is the closest one to me but after my third attempt just to not be able to get neither food nor coffee this morning. I won’t be...