Restaurant Equippers — Restaurant in Southfield

I'll be honest until today did I ever have a problem with this store until today. Not only was the woman who helped us probably the worst customer service rep to have for your business on Friday 03/12 at 4pm who consider herself a minion who takes answers from the "top"...needless to say...we purchased equipment from here back in July it is now March, between our old business and new business we have spent 6 figures in this store. 1st time ever have we tried to return 3 items totally $4,700...the unloaded our van to come say because the manufacturer warranty expires in 4 months were unable to return the items. Then comes back to say we will buy them back from you at 40% cost....a total of $1,900.00 off what the original amount would owe. Mind you here we are ready to spent another $25,000.00 today and their store is empty no customers. We ended up taking our 3 items back and leaving our carts full of stuff and walking out. How disappointing was this...also with Amazon being so strong with delivery and inventory it's crazy for a local business to differ customers during Corona--virus days. On top of it upon delivery one of the heated cases was missing a pane of glass...with the whole reason being we couldn't return the items that mind u were still on skids because of the weight brand new never used not even plugged in...we were then told they couldn't pull a pane of glass because it would take from another display costing their company money that we could go to a website and purchase the section of glass. What a mind blowing situation. They let us leave angry with our $5,000 items for them to lose $25,000 in all the new...

Update: They finally did make this right and got us the right cushions for the seats we purchased. I might be tempted to give these folks another try, but it would only be after I've checked out a lot of other places first.

I was working with a team from my American Legion post to purchase new chairs for our club room. We found some great chairs that would more than suit our needs at this store. We purchased 40 chairs and arranged to have them delivered. The chairs were not assembled, seat cushions needed to be attached. Not a problem - or so we thought. Our order was delivered 4 cushions short and an additional 8 cushions were the wrong size. We called the store as well as the company's Cleveland call center in order to get the right sized cushions. 4 additional cushions were sent, all the wrong size. Later, another 8 were sent; again, all the wrong size. Now we still have 12 chairs we still cannot use and more than 20 cushions that don't fit the chairs. It's been 3 weeks and they still haven't made it right. We'll...

This place is great. For a person opening a business for the first time, it’s nerve wrecking. A big reason for the 5 stars is an employee there by the name of Andrew Short. He has helped me every time I’ve been there. This guy would spend an hour every time answering every question I had, recommending things for the business even if it had nothing to do with purchasing something. Not once did he show an ounce of agitation. His product knowledge is amazing as well. I’ve bought almost everything I need for the business from here and have a few more trips to go. Over all it has been a great experience and this will be my...