KFC — Restaurant in Southlake

What a horrible experience. First the restaurant was real dirty. Mens Bathroom had no paper towels and was filthy. We ordered our food and our 2 tacos came out first. They messed up our taco order so i sent them back. We got new tacos and my son decided to wait till our food came out ( kfc tenders and fries) we waited 20 min and still no food. No my sons tacos are cold. I went to the counter and the lady said we are waiting for the tenders. I go sit down and we wait another 7 min. Still nothing. I go up to the counter and ask the lady for a refund due to waiting close to 30 min for our food. She told me that they are waiting for the biscuits and the food will be out. I told her I am not waiting any longer and that i would want a refund. During the refund process she had the nerve to ask if i ate the tacos. I said yes and she did not refund me for the tacos. Totally embarrassing customer service. There were other customers that were walking in complaining about the time to get their order and also them forgetting to put the right food in their orders. What’s even worse is that this was my daughter’s first time going to a KFC and I spoke highly of it and couldn’t wait for her to try it only to be told by her that she will never go there again due to what we experienced corporate should definitely check this...

February 18. 2025. Disaster would be a small word for this establishment lately . Have had a few bad moments suchbas we have no drumsticks, or no orgiinal or we have no this or that but due to convenience as it's on the way home a KFC has always been a favorite I continued to go. Yesterday workers stood around to a crowds of people some waiting 25 to 30 minutes while being told we have no chicken after the orders had already been processed. When asked again what does that mean no chicken period or made no one had a response. My husband asked perhaps check with your leader who was one of the ones standing in the background allowing the younger staff to take the heat. We'll after the chicken question was answered and in fact there was chicken just not prepared we proceed to take home our freshly fried whole bucket. Well, as we serve we look at it and looks nothing like KFC at all, we're a bit perplexed and notice no breading no anything. Lo and behold they basically threw chicken pieces in hot oil and placed it buckets. No herbs no spices chicken in oil basically. This is a great location with horrible leadership. I mean with Poc systems you should probably know down to the wing how much to make etc. Not here just a shame we threw away the disgusting oil...

I would give no stars if it would let me... went in tonight ordered the k10 specifically asked the lady at the counter if I could get that as all wings... she said yes. I also ordered a potpie meal. I guess it is my mistake for trusting that the people that worked there would give me what I ordered correctly... got home and I had 3 legs not 3 wings. Drove back up there letting my potpie get cold. Told the manager Chris I need my money back and I need u to fix this mistake. His response to me was "I need you to not tell me what to do!" Um I'm sorry but ur in the service industry how am I going to get what I want if I don't tell you... worst customer service I have ever encountered... and just to let yall know... No he did not refund all my money back.... I will never eat at this location again... ever....this is not the first time I have had a complaint with this manager... let alone this location. This is not the kinda manager u need to have in Southlake Tx... we can afford to take our business to your competitors. If ur in the mood for fried chicken you are better off going to chicken express... if ur in the mood for taco bell there is a good one on William D Tate in Grapevine... but trust me u don't want to spend your...